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Business Profile

Painting Contractors

Triple D Paint Home Improvements Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Triple D Paint Home Improvements Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Triple D Paint Home Improvements Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/06/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired Triple D Paint in January 2022 to repaint my home for $4200. This was a warrantied job, per the contract for 1 year. In March 2022, I had Jeffrie D***, the owner, quote a job that included reinsulating a wall, replacing a door, demoing a kitchen soffit, installing new kitchen cabinets, painting the kitchen and dining room and installing roof vents. The cost of the job was $6385 and I put a deposit for half the cost down to begin the job at a later date. I also ordered the cabinets, per the contract and confirmed sizes by Jeffrie.

      Painting was completed in January, remodeling began on May 19th 2022. At this point the paint started to bubble and peel. Jeffrie promised to address this during the remodel. Throughout the process, Jeffrie was my contact, although he often did not respond to phone, texts, or email. I added on a storm door install, which added $850 to the cost and paid another draw of $2,392.50 on 6/02. There were gaps where work would stop for weeks, or he would promise to show up and never did, or cited "something personal came up," or a flat tire.

      The last time I heard from Jeffrie was on 6/27 when he promised to personally complete the job on 6/29, which included the microwave, vents, touch up interior paint, fix exterior paint job. He was a no show and I attempted to contact him on 6/29, 7/6, and 7/18 without response. The project remains incomplete and the paint warranty issues have not been addressed and miss sized cabinets ( that Jeffrie confirmed).

      Finally, it is clear there is pattern of unreliability, as during the course of Jeffrie's unresponsiveness, he accidently sent me a text for another customer, where he was clearly behind timeline and not completing work as promised. I have retained all my text and email communications from this experience. I am due a partial refund to the work that has not been completed and for the faulty exterior paint job.

    Triple D Paint Home Improvements Inc. is NOT a BBB Accredited Business.

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