Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called to report a on going safety concern and was hung up by the office staff and I just wanted to know when it would be cleaned up to prevent any ongoing injuries.

  Business Response

  Date: 01/17/2024

  When **************** contacted our office on the morning of January 17, **** he was told by our office that since he has contacted an attorney regarding this issue, we cannot speak with him. He was advised that he should have his attorney contact the Association attorney moving forward. At this point, he became very irate with our staff, started yelling and using fowl language.As our employee was trying to explain to **************** that she could not speak to him, he kept yelling at her and would not let her speak. She then explained she would disconnect the call if he continued to yell. **************** did not stop, and our office ended the call.

  **************** called our office again and left a voicemail ******* and curing in the voicemail. Under no circumstances should our office staff be treated in such a way, nor should they have to listen to it.

  The safety issue **************** is concerned with is being dealt with today.

• Initial Complaint

  Date:11/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Every month I pay an HOA fee of 333 and I am timely and have full documentation of payment. This month it is over $1800! This condominium is now a ghost town. Something shady is definitely going on here. I will pursue legal action if this assessment is not dropped immediately.

  Business Response

  Date: 11/02/2023

  Please see the attached documents that have been attached. The Document titled "**** * ** ******* ******" was mailed to each homeowner 14 days prior to *** ******* ********** meeting, this document shows the cost of *** ******* ********** for each unit owner. *** ******* ********** was placed to replace multiple roofs in the community and was issued to each account November 1, 2023. We have the account ledger that shows the new special assessment as well. *** ******* ********** was also a decision made by the Board of Director's of *** ****** ** *** **** *********** ***********. This was not a decision made by The CAM Team.

• Initial Complaint

  Date:08/22/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 8/8/23 CAM Team mailed a Violation Notice to me which I received on 8/18/23 (it may have spent time in the mailbox since the community chose group mailboxes). That Notice states that I have a violation called "Landscaping - Dead Grass". It quotes ******* ** *** **** in the HoA covenants but does not specify what the conditions of resolution are, it merely sets the expectation that it will be corrected within 3 days (3 days from mail? 3 days from receipt? unknown). Mail states to contact CAM Team via email or phone. I contacted them via email on 8/18. they replied asking for more information on 8/18. I sent them the requested information on 8/18 and have not received a response yet. I asked for an update earlier today via email and got no response so I attempted to call. The company now forces you to leave a voicemail and have them call back which, you guessed it, they never called me back even though in the voicemail message it says that they will return calls until 5PM. I can find multiple violations to ******* ** *** **** in the common areas surrounding the community pool. I've attached the image provided to me in the violation mail, I have edited it to remove my address and the **** data from my phone.

  Business Response

  Date: 08/22/2023

  Good morning,

  *** ***** **** ** ******* ********** ********** *********** holds a contract with each individual owner (the attached Covenants and Restrictions). A letter was sent on August 8, 2023 for the residents few dead spots towards the front of his lawn. The letter was sent with a cure date of three days, while it should have stated 14 days. An email was sent today August 22, 2023 stating that we would reevaluate his home to ensure that the yard is being taken care of. As for the spots in common areas that the resident referring to will be addressed with the landscapers and will actively be remedied. All we ask is that homeowners inform us what they are doing to actively remedy the violation. Also, a phone call was returned to the homeowner yesterday (Call log attached). If an email is not responded to immediately we will get to the email as soon as we can.

  Thank you.

  Customer Answer

  Date: 08/24/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Attached is the email in which resolution was reached. Thanks to BBB and CAM Team for the resolution. I think we both should do better.

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  **** *******

  
  

  
  

  
  

   

• Initial Complaint

  Date:12/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Not sure where to start with this company, because there are way too many issues. We live in ********* ******** ***********, in Jacksonville Florida,which is “managed “ by The Cam Team. Before they took over, this place was well maintained. There were no issues. Now this place went down. They have not replaced the mulch in the backyard for years, and yes this is their responsibility. The grass in our front yard has not been replaced in a very long time ( not only hours, but all neighborhood). The pool is always dirty and unsanitary, is been closed by the health department so many times. Every time we are reaching out to the office, they are extremely rude, and ignoring our requests. There are many safety issues and concerns, they don’t seem to care. The street lights in our neighborhood are none existent, we only have a few, is very dark, which makes it unsafe. In the back there are some but not enough to make it safe. The trash pick up is horrible, they are leaving behind trash, for example big boxes or pieces of furniture, and they never come back to pick it up. We are paying for the trash pick up so we expect it to be picked up. I had a small smoker that I put outside to be picked up, and it was left outside. Every single person that works in the office is rude to say the least. We have some branches from the trees in the back, that we asked for over a year to be cut, because in the event of a storm is very dangerous. We reached out, myself and the neighbors, we called, we emailed and we were ignored. Recently they raised our HOA fees $50 more a month, which is ridiculous . Less than a year ago they increased $25, but they don’t do anything in our community. We would like to have the mulch in the backyard replaced, same as the grass, the outside lights just to name a few. If large objects are left to be picked up, then they should do so. This is a horrible company, and all the employees don’t seem to care about our issues. There are way too many issues in our neighborhood! No maintenance at all, but they raising monthly payments so much! Is ridiculous! This company is the worst company ever! They need to step up and take care of our community . There’s no reason for such huge increase in such short time, especially when NOTHING IS IMPROVING IN OUR COMMUNITY!

  Business Response

  Date: 01/18/2023

  The CAM Team has managed ********* ******** ***********s since 2010.  This homeowner moved in during 2009, and the Board selected The CAM Team as the new management due to dissatisfaction with the previous company.  The management company works in partnership with the Board of Directors to take care of the community.  We do not have authority to install mulch, grass, etc. without Board approval.  During the past year, the Board has had the trees trimmed behind this homeowner's unit, the gutters have been cleaned and dead bushes were removed throughout the property.  At the last meeting, the Board discussed getting proposals for the springtime for landscape enhancements.  All of the roofs throughout community have been replaced over the past few years and new lights were put on the fronts of the building.

  We work closely with vendors, such as the pond company and the pool company, to make sure issues are handled.  Sometimes repairs require a part and may not be taken care of as quickly as a resident would like.  Trash expenses have increased substantially over the past year.  Larger items should not be left outside without notifying the management company first to make sure the item can be picked up on the next trash day.  Street lights are a JEA issue and should be reported to JEA.  As a courtesy, if we are provided the pole number and location of the pole, we will contact JEA for the resident.  

  Assessments were not increased $50.00 per month this year.  From 2012 through 2023, assessments have gone from $224.00 to $273.00 per month.  From 2018 through 2021, assessments remained unchanged.  Inflation in 2021 was 7% and was 9.1% in 2022.  The nation went through a pandemic and everything, including hourly wages for workers, increased.  For these reasons, the need was evident for an increase ($23.00 in 2022 and an additional $25.00 in 2023).  The budget is still utilizing a prior year surplus to make sure all expenses are covered.  A budget meeting is held each fall to determine assessments for the next year.  The Board makes the decision as to what the assessments will be based on previous year's expenses and projected expenses for the upcoming year.  This homeowner did not attend the budget meeting to find out the reasons assessments were increasing.  As stated previously, trash removal fees have increased substantially, insurance costs in Florida have increased due to hurricanes and reduced carriers offering condo insurance, increased replacement costs for buildings driving the insurance costs up, as well as increased landscaping contractor costs. 

  The CAM Team does its best to address homeowner concerns, but sometimes frustrations with the situation make it difficult for the homeowner to understand that The CAM Team can not make the decisions.  I encourage this homeowner to attend meetings when announced and share concerns with the Board of Directors and the Manager.

• Initial Complaint

  Date:10/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I have been having a roof leaking problem in my condo for the past 3 years. I reported this problem to the management company (The Cam Team, Inc) but the issue has never been solved. I also have a black mold problem because the roof is leaking. I have asthma and I am afraid to get sick. The management company is The CAM Team **** **** ****** ***** *** ****** ***** ******* ***** Phone: ************ Fax: ************ Email: ********************* I really appreciate it if you guys can help me with this issue. ****** ******** **** ** ****** *** **** * ************* ******* ***** ***** *******

  Business Response

  Date: 10/20/2022

  To Whom It May Concern, 

  The CAM Team, Inc works directly for The Board of Directors for each community. The community in questions has a protocol for roof leaks that our office has to follow. Once a roof leak is repaired, then the Board of Directors approves a company to come in and repair the drywall. 

  Anytime a leak is reported, our office follows this strict protocol. We push and follow up with vendors to make sure each work order is a priority and Mr. ********'s is no different. 

  This leak has been reported and the vendor does have it scheduled. Once the leak is repaired, Mr. ********'s drywall will also be repaired as per the directions from the Board of Directors for *** ****** ** *** ****. 

  Thank you!

  Customer Answer

  Date: 10/21/2022

  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  
  

  I am rejecting this response because: This is an issue that I have had for the past three years. It is not new, I have been reporting this issue to this company in various ways (emails, calls, pictures), and it is always the same answer "we will create a work order" The roofing company has not fixed the problem in 3 YEARS. I am terrified of my health this problem has become a mold issue.

  
  
  

  Regards,

  
  

  ****** ********

  
  
  

  
  

  
  

  
  
  

  Business Response

  Date: 10/28/2022

  The answerer is still the answerer and there is no other answerer. The CAM Team does not spend the Assocation money without Board approval. We do not have the authority to order work without the association approval. The Board does respond every request that is made. We must us licensed vendors for repairs. We do not set the vendor's schedule. Again, this is the answerer I am sorry for his problem, but I am not in control. We are a vendor and only a vendor. 

   

  Thanks,