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Business Profile

Motor Scooters

Solano Cycle, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motor Scooters.

Reviews

Customer Review Ratings

3

Average of 2 Customer Reviews

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Review Details

  • Jennifer M

    Date: 07/29/2024

    BUYER BEWARE - Started off great and went down hill from there. I went in to the ********* location on a Saturday morning and spent 2 hours in the store really looking for the perfect fit with my daughter. We found a perfect match and bought the moped with a pick up for Tuesday. We rented a u-haul to pick it up as we live in ********, $150 for a half day. We get there and the moped was still on the show floor as it was Saturday morning when we left. They did not even touch the moped until we got there! We went ahead and purchased a helmet while waiting. We waited around for 2 hours and the moped was still not ready! They took an entire hour before they informed us there was something wrong with it. I had to return the u-haul by a certain time so I left. We never received a call that day to let us know anything about the moped. We got a call the following day, Wednesday about how the moped was still not working but they were taking a part off another like model to fix the problem and they were going to personally bring it to me. I was reasonable and appreciated the fact that they were trying to make it right. Then 20 minutes before the close of business, they backed out on delivering it to me. At this point, I asked for a refund. This was just too much and completely unorganized of a place. I also looked at the reviews (something I should have done prior!!) and realized even if we did go through with this, if something was to go wrong and we HAD to deal with them again for the warranty, it would be one headache after another. We were waiting on someone to call us to let us know the refund was being processed and NOTHING! At this point they were screening our calls and not answering the phone. SATURDAY, an entire week since purchase! I had to call the *********** location and explain to that lady what was going on and she finally made it happen. She called me back within ***************************************************** a few hours later.

  • Robert W

    Date: 05/30/2023

    My transaction got better with every minute that passed. ***** and ***** were great. And 4 days later they gave me back &******. Now it doesn't get much better than that.

Solano Cycle, Inc. is NOT a BBB Accredited Business.

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