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Business Profile

Optical Repair

Orange Park Eye Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optical Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to Orange Park Eye Center to purchase glasses before the year's end and my eyeglasses benefit for **** expired on December ***** ***** At the time of purchasing my glasses I was told that normally it takes about two weeks for glasses to be back in office; however, due to the holidays there may be a delay, and could take three weeks. I was okay with this before it was still before my travels. I called several times to check on the status of my glasses in January and my glasses were still not in. After my glasses were not given to me in that timeframe I was told I requested a refund and was denied by the office manager ******* After a verbal disagreement with her because not giving my glasses in the timeframe promised and denying my request for a refund because they have a no refund policy did not sit well with me as a consumer I asked for the owner's contact information. She told me that I could not have that information and she would have the owner call me back (********. On (******** ****** called me and apologized because the owner was busy with meetings and had not called me back but she wanted to ensure me that I would receive a call back. To date, the owner has never called me back, and I have never received my glasses or my requested refund.

    Business Response

    Date: 03/31/2024

    Dear ******

    Thank you for allowing us to reach a resolution of this patient's complaint.

    After calling Ms. ******** and hearing her concerns, we agreed making her glasses took longer than expected. We do not customarily provide refunds and she signed a statement agreeing to our policy.

    However, since our delay required her to purchase glasses at another optical, we agreed to refund her $*** (see attached image of check). She is planning to come to the office to pickup her refund.

    We consider this complaint closed as we have agreed to her request.

    Dr. ***** ** *******

    Owner, Orange Park Eye Center

     

Orange Park Eye Center is NOT a BBB Accredited Business.

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