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Business Profile

3D Printers

CGTrader

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in 3D Printers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/27/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 1rst I woke up and noticed 2 charges on my account. One for $208.60, another for $18.40. I called ***** (my bank account) immediately to report a fraud transaction, the claim was filed and I received a temporary cash back. A week or so later the cash back got reversed due to the transaction date being past the 60 days. I called ***** again to notify them that the transaction occurred on April 4th and it has not been past the 60 days. They filed another claim for the correct date on April 14th, I got the temporary cash back and it is has yet again been reversed. They’re now saying there’s nothing they can do even though I am well within the 60 days of the transaction & it is true fraud. They can see my transaction history on their end which supports my claim. I have also google CGTrader and no phone number or email address appears, it even says the company is permanently closed. I’m just hoping to get my money back from a fraudulent charge.

  • Initial Complaint

    Date:03/21/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased files to 3D print from their online store that were not printable. I asked for a refund due to the files locking up my computer and when actually printed, were unusable and wasting print material. They refused to refund stating that it was user error from my hardware and flat out lied about their positive reviews of the product - they told me there were hundreds of positive review, while the site only has 6. Support has been very condescending and rude during the entire process.

CGTrader is NOT a BBB Accredited Business.

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