Complaints

This profile includes complaints for Frank Gay Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Frank Gay Services, LLC

  100 Sunport Ln Ste 100 Orlando, FL 32809-7892

  
• 

  Frank Gay Services, LLC

  6810 New Tampa Hwy Ste 200 Lakeland, FL 33815-3165

  
• 

  Frank Gay Services, LLC

  333 W Granada Blvd Ormond Beach, FL 32174-6295

  
• 

  Frank Gay Services, LLC

  3763 Mercy Star Ct Orlando, FL 32808-4654

  
• 

  Frank Gay Services, LLC

  320 US-441 Lady Lake, FL 32159

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/09/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 7th, I sent an email to the suggested email address at the top of the BBB page. I have yet to hear anything from the Frank Gay company. I would paste the entirety of the email here, but it is too long. In summary, last week I contracted with them for some electrical work. I feel as if the job was not completed fully and was hastily done. I was promised at the initial appointment that I would be paying for a "panel rejuvenation" that would take half a day to complete and include new breakers, organization of the existing wires, a cleaning of the panel to include vacuuming and repair of raw metal edges, and a new breaker label. I also contracted with them to replace several outlets in my home there were getting warm with use. They came out on September 1st and managed to do a half-day job in two hours. The panel breakers were replaced and wires straightened, however the panel was never cleaned or repaired or vacuumed. My outlets still get warm with use. They did not replace the breaker sticker. I was not provided a receipt or any proof that the work was done. I asked about this and was told an inspector would come out and provide me with proof however they could not advise when this would occur. I contacted the initial technician who scheduled this work for me on September 1st and 2nd and although he said he would look into this for me and examine the photos and notes of the work and bring me a new label, he has not followed through and I've received no other contact from him.
  

  

  Business Response

  Date: 10/19/2022

  Business Response /* (1000, 5, 2022/09/14) */
  Contact Name and Title: Sarah C*****
  Contact Phone: 2392045070 ext 1062*
  Contact Email: [email protected]
  Thank you for reaching out to our team.
  We apologize as we are having technical difficulties with our office email.
  
  Our team is reviewing the customer's concerns and will be in touch soon.

• Initial Complaint

  Date:09/05/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called 6 days since 8/30/22 to find out the shipping status if a compressor that was ordered for my home. Every time i called dispatch said they would notify the manager and they would get back with me that day or the next day. I have still not gotten an update. I called dispatch again on 9/5/22 and they are not picking up. I called scheduling and they can't get ahold of dispatch. I asked to talk to a supervisor or manager but since it is a holiday none of them are available. I was told they would call me tomorrow or to call back. The same thing i have been told multiple times. I called customer service and no one answered. The mailbox was also full. All i wanted to know is the status of the part and for someone to actually call me back. There is zero customer service. I've already paid over $1000 for the deposit but can not get an update.
  

  

  Business Response

  Date: 09/19/2022

  Business Response /* (1000, 5, 2022/09/07) */
  Contact Name and Title: Sarah / CES Manager
  Contact Phone: 2392045070 ext 1062
  Contact Email: [email protected]
  We understand where the customer is coming from and are working to use their experience to streamline return calls to customers for a better customer experience.
  
  Our customer experience manager spoke with the customer today, 9/7/22, and addressed their concerns directly.
  
  The repairs were completed today on 9/7/22.
  
  
  Consumer Response /* (2000, 7, 2022/09/09) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I did speak with the manager and we had a good conversation about the issues I was having. I hope they follow through with their plan to prevent this from happening in the future.
  
  I do want to make one thing clear. Mark the technician did a great job. This has nothing to do with him. This was all on the customer service side.

• Initial Complaint

  Date:08/26/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We called to cancel our "Family Plan", today
  and they are trying to charge us $800 to
  cancel a plan that is already paid in full up
  to January of next year.
  The contract (we have a copy) states that it can be canceled at any time, with 30 days notice. There is NO indication that there would be ANY charge to cancel.

  

  Business Response

  Date: 09/08/2022

  Business Response /* (1000, 5, 2022/08/26) */
  Frank Gay Services has spoken with the customer.
  
  We apologize for the confusion by our rep and we have addressed the customer's concerns.
  
  
  Consumer Response /* (2000, 7, 2022/08/30) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  We have been assured by Frank Gay that our plan is canceled and we owe nothing. They told us that their employee (completely on their own) randomly tried to get $800 out of us. I'll leave it to you to decide if that sounds plausible.

• Initial Complaint

  Date:08/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  08/15/2022 Was service call and the charge was for $149.00 for a plan that was not needed and the service was 196.00 . It will be much easier to attach resolution letter that I sent to Frank Gay PlumIng asking for someone to call me . This is the second week and no one has responded. Also problem is fixed by us for $2.17 for a washer that we bought at ****'s.
  

  

  Business Response

  Date: 10/12/2022

  Business Response /* (1000, 5, 2022/08/26) */
  Thank you for bringing this matter to our attention.
  
  We stand behind our work and look forward to speaking with you.
  
  
  Consumer Response /* (3000, 7, 2022/08/30) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I have been calling them since you've sent this response from my letter and no one is picking up the phone, there is no answering machine for me to leave a message. The number I was given to contact Sarah C****** is as follows 407-293-2642. I am looking to have everything that I was charged refunded back to my card. The card is attached to my bank account I will be looking forward to seeing 149 and the charge for dismantling a medical necessity item which was the bidet Without permission Then disconnected a medical necessity for a leak and did not fix the problem and didn't want to fix the problem. I would like the chance to speak with Sarah but it doesn't seem like the company really cares because there is no phone service that goes with this number.
  Please resolve this matter at once second attempt.
  
  
  Business Response /* (4000, 9, 2022/09/07) */
  Frank Gay Services apologizes for the customer's inconvenience.
  
  The customer has since been connected with our customer experience manager and resolved the matter.

• Initial Complaint

  Date:08/24/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had issues with my A/C. I could not reach my technician, so I contacted Frank Gay Services for an evaluation on 8/20/22. An FGS technician came to my home on 8/21/22. He informed me that I had a serious leak and repairs would cost $3k with freon charges of $800 but this would only be temporary, they had a new unit in stock which could be installed the next morning at over $12k. He led me to believe that this was the lowest cost for A/C units due to the supply chain issue. In my desperation, I ordered the unit. The quote was for a Carrier 3-ton 14 Seer model. Technicians from Get Best arrived at my home on 8/22/22 for the installation. I was advised to shut off the A/C unit at my generator box in the house. They said it would take 5 hours and to return when they were finished. I never received a call from them and I could only relay messages through a third person, so I drove home at 4:00 p.m. to find them confused because they had no power. I reminded them that I shut off the power. They had called a "supervisor" instead of contacting me. In the meantime, they had torn apart my electrical panel and turned off breakers which cut the power to my home. My generator was running for at least 30-60 minutes or more. This created delays and I discovered that they installed a Goodman unit which is an inferior brand compared to what I paid for. I made several requests for my invoice and paperwork on the unit. The invoice came today and nothing else. The invoice said I received a new concrete pad but I already had one. I feel that I have been defrauded in both the cost and the misrepresentation of the unit that I received. I feel I was taken advantage of due to my age; I am a 61 yo widow, and in my desperation depended on them as "professionals" to conduct an honest business. I discovered that I paid double what the unit is worth. I believe there are laws protecting seniors from being taken advantage of and I would appreciate the BBB looking into the matter on my behalf.
  

  

  Business Response

  Date: 10/06/2022

  Business Response /* (1000, 5, 2022/08/26) */
  Thank you for sharing your concerns with our team.
  
  We value your feedback and are looking forward to working towards a resolution.
  
  
  Consumer Response /* (3000, 7, 2022/08/31) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The response from the business is very generic. The business has not addressed the problem of fraud and did not provide a valid response to the BBB or the Complaint, nor have they explained what measures will be taken to resolve the matter. In good faith, I had a conversation with several managers last week but no one from the company has contacted me recently.
  
  
  Business Response /* (4000, 9, 2022/09/07) */
  Frank Gay Services offered to install a Carrier system.
  
  We are currently waiting to hear back from the customer.
  
  
  Consumer Response /* (4200, 12, 2022/09/07) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The business has not disclosed all of the facts. I requested a monetary refund because I was defrauded and I was overcharged, we also discussed that the business install a Carrier unit which I paid for and provide a monetary refund. The business has also failed to address the fact that I was defrauded when they installed an inferior ******* product, which has no visible markings on the unit. They also removed an expensive air filter system without my approval.
  
  
  Business Response /* (4000, 14, 2022/09/14) */
  The customer has retained legal counsel.
  Frank Gay Services is no longer able to assist the customer with a resolution.
  The account is now in litigation.

• Initial Complaint

  Date:08/22/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Frank Gay assessed my home for unnecessary AC ducts and double charged credit card $1,202 ($2,404)
  
  Unnecessary duct was $975 and they only want to issue refund for $774, thus charging me $500 for reconnecting ducts which took 10 minutes to do.
  
  Something seems off about this supposed sale, like I'm trying to be scammed because I'm a single, disabled, woman.
  

  

  Business Response

  Date: 09/08/2022

  Business Response /* (1000, 5, 2022/08/25) */
  Frank Gay Services responded immediately to the customer's concerns prior to receiving the BBB complaint.
  
  We have resolved the customer's account in full.
  
  
  Consumer Response /* (2000, 7, 2022/08/26) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Issue has been resolved.

• Initial Complaint

  Date:08/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their technician came to my home to check the AC that was not running. They submitted a quote for $3500. I called ****** and they fixed the problem by changing the fan motor and fixing the mess made by Frank Gay to the wiring in the compressor area. ****** charged me just $815.
  Evident bad faith on the part of Frank Gay to want to charge a sum after disrupting the AC's external system, without having correctly diagnosed the problem. I want them to reimburse me the fee paid to them for their visit.
  

  

  Business Response

  Date: 09/08/2022

  Business Response /* (1000, 5, 2022/08/16) */
  Contact Name and Title: Sarah / CES Manager
  Contact Phone:********************
  Contact Email: [email protected]
  Thank you for sharing your experience.
  
  We value your feedback and look forward to speaking with you to address your account.

• Initial Complaint

  Date:08/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Service technician was scheduled between 4-8 pm this evening. Showed up at the house (without a courtesy call that he was going to be 40 + minutes early). Was at the bank depositing a check for my recently deceased father, and my 15 year old daughter was home. Daughter tried to tell Robert that she was going to go get her grandmother so he could come in and do the call. Said he did not have time to wait (it was literally across the street in our development
  
  Called the service center, and said someone would call us back as I arrived home at 347pm 12 minutes before the 4-8 window. its been over 2 hrs and no one has called to follow up, reschedule, nothing...are you kidding me?
  
  Trained and certified Technicians?
  
  AWARD WINNING SERVICE?
  
  WE MAKE YOUR SERVICE VISIT EASY?
  
  JOIN OUR FAMILY? This is how you treat a repeat customer, "family?"
  
  Votes #1 Service Company Since 2008??????????????????????
  

  

  Business Response

  Date: 09/08/2022

  Business Response /* (1000, 5, 2022/08/15) */
  Contact Name and Title: Sarah / CES Manager
  Contact Phone: 2392045070 ext 1062
  Contact Email: [email protected]
  We value your feedback as a customer.
  
  It is our policy to have an adult accompany minors during any and all service calls.
  
  As soon as your matter was brought to our attention, we immediately rescheduled your appointment within the same evening.
  
  All repairs have been completed and we consider this matter resolve.

• Initial Complaint

  Date:08/09/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Frank Gay Services came into my home to remove a clog in my toilet drain. They were instructed while I was explaining the issue that my new tub has no drain problem and is on a separate drain line and doesn't need to be touched. I repeated this to the tech when he arrived. I pointed out where the problem was and what not to touch. The tech used his auger and proceeded to access the tub drain despite my instructions and broke it. He replaced the broken drain and charged me an extra $100 charge for rebuilding the bath tub drain that the tech broke. The parts used to rebuild are cheap, inferior and don't work. The parts, especially the custom tub drain cap, were removed from my home. I demanded they be returned and Frank Gay Services has refused. I have since had to replace the tub drain cap.
  

  

  Business Response

  Date: 09/06/2022

  Business Response /* (1000, 5, 2022/08/10) */
  Contact Name and Title: Sarah / CES Manager
  Contact Phone: 2392045070 ext 1062
  Contact Email: [email protected]
  Frank Gay Services values our customer's feedback and stands behind our work.
  
  Our management team has attempted several times to reach the customer with no success dating back to July.
  
  We left another message and will be happy to make the customer's experience right once we make contact.
  
  
  Consumer Response /* (3000, 7, 2022/08/18) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I have received written notification from Frank Gay Services that they will reimburse the charges for the botched service on 8/10/2022, but it has not happened to date. A promise is only a promise when it is actually kept. I will close this complaint when they fulfill they're written promise.
  
  
  Business Response /* (4000, 9, 2022/08/23) */
  Frank Gay Services processed the refund on 8/19/22 and emailed the invoice to the customer.
  
  
  Consumer Response /* (2000, 12, 2022/08/24) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  They have finally honored their written agreement to fully reimburse the botched service call and I am moving on.

• Initial Complaint

  Date:07/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I unfortunately had my home repiped by Frank Gay. I had the worst experience with the repiping. The company actually did not have a permit and a technician tore into my home filling it with holes and repiped without stabilizing the pipes. The outside was a disaster because they ran the pipes on the face of my home on 4x4 wood. After numerous attempts to talk to a manager I finally had one come out and they assured me the job would be done properly and a new crew would be here and they would have a permit. They did come and the job was completed underground so the pipes did not show on my home. I thought all was well until the heard knocking in my master bath walls every time I flushed the toilet. Come to find out they did not anchor or insulate the pipes in the walls. So they came back last Thursday and tore into the walls again to fix the problem. He was here a few hours and it still was knocking. The technician said he had jobs scheduled for Friday but he would be back Monday. He was supposed to be back Monday to finish but no one showed up. The company scheduled others ahead of me. I waited all day Monday! I called and they said they would have someone here another day. I was not happy because I felt they were putting me on the back burner since I had already paid and this was under warranty. Finally i was able to get the technician back and he fixed the knocking. Now I have 4 big holes in my wall that needs to be dry walled. I called to get an appointment for that and wanted to talk to a supervisor but no one was available and they said they would get back to me. Its been 2 days now and no word from them. I want to get my home back to normal and be done with Frank Gay! I would never recommend them for anything! I really do not want to deal with them again but its under warranty and I am not paying someone else for their mistakes and bad workmanship....its been like pulling teeth just to talk to a manager. Impossible task!
  

  

  Business Response

  Date: 09/01/2022

  Business Response /* (1000, 5, 2022/08/02) */
  Contact Name and Title: Sarah / CES Manager
  Contact Phone: 2392045070 ext 1062
  Contact Email: [email protected]
  Thank you for bringing your concerns to our attention. We value your feedback and look forward to addressing your matter immediately.
  
  On 1/28/22 we sold the customer a re-pipe. The job was scheduled to begin on 1/31-2/1/22.
  
  The Notice of Commencement was signed and turned into the office right after the job has sold. The notice of commencement was given to the permitting department to have the NOC sent and recorded for the application to issue a permit.
  
  On 2/8/22, the plumbing service manager checked to see the status of the permit to confirm for an inspection date and noticed the NOC wasn't recorded yet due to a backlog.
  
  At that time, our plumbing team sent the NOC in themselves to start the application process.
  
  After reviewing the pictures and speaking with the customers multiple times we have decided to send another crew out to redo the re-pipe from a start over period to make the customer happy.
  
  After working with the customer, we have agreed to start the new re-pipe on 2/17/22. During the conversation on 2/8/22, as the customer was not satisfied, we agreed to give the customer a free water heater upgrade with a water heater pan, and also a leak guard alarm system that would alarm her of any leaks.
  
  We also gave her a free shower valve and a tub and shower valve installed at no cost.
  
  We additionally refunded her the investment of $774.00 for all drywall repairs.
  
  We were also working with Seminole County to expedite the permit to acquire inspections. We were able to get a passed inspection on 2/28/2022, with drywall to be reinstalled at the customer's request on 3/8/2022.
  
  Drywall was not able to be completed in the 1 day due to lath and plaster walls.
  
  We then spoke to the customer as she was not available for the 2nd day on 3/9/22 she asked us to come back on 3/21/22 to finish.
  
  In between drywall dates the customer started to have leaks under her sinks which she was under the impression that this was caused by the re-pipe.
  
  We sent out a senior tech in service to take a look and he found the cause was due to her P-trap under the sink was leaking.
  
  She was provided an estimate to make repairs.
  
  Then, had multiple conversations with our plumbing service manager and we went out to the home and moved a couple of the angle stops closer under the pedestal sink and also fixed the p-trap at no additional cost.
  
  At this time, once the drywall and inspections were completed, our plumbing service manager had spoken to the customer and asked her about the experience and she stated to him it was better.
  
  Then, we received a call back from the customer saying she was hearing pipes in the wall.
  
  We then sent out another senior tech on 7/21/22 to check the problem. He then started to strap the pipes even more to see if he was able to make the pipes stop making noise and had to return on 7/26/22 to complete the strapping as the customer requested.
  
  We did have to cut more holes in the plaster to make these adjustments and made attempts to contact the customer to get this resolved. We were finally able to reach the customer on 8/1/22 to schedule the repairs on 8/10/22 at the customer's request.
  
  
  Consumer Response /* (3000, 7, 2022/08/03) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  There are several responses that are certainly sugarcoated to your advantage. My home was repiped and there was no permit. Your office did not know until I called and notified them after I went down to the City Of Sanford to complain about my botched job they said there was no permit. At that time a big Stop Work sign was put on my home. They could not believe the pipes were hung on my wood posts around my home...It was then I finally got to talk to a manager. I called everyday trying to talk to someone telling them this job was not right. It was only when Channel** news was coming to take pictures and have me on TV for this terrible job that had been done without a permit. I wish I had let the news station do their story because the facts would of been documented, Instead I canceled the interview giving your company a second chance. Unfortunately I am left still unhappy....you say your tech came to anchor the pipes better a couple weeks ago. Well they were not anchored to anything to begin with. They were loose in the walls. Your company did give me some compensation for the problems I had but let me tell you that is nothing. I would of preferred to have a job well done and be in and out and done....instead I am still having to deal with your inconsiderate replies. I am a senior woman with a handicapped husband with COPD emphesema and multiple other illnesses and I do not need this aggravation.Who knows what other bad workmanship is hidden in these walls...Attached is the picture of the water pipes running up my 4x4 wooden post going across my home! I know it was fixed right the second time but that crew did not anchor the pipes inside my home...I have pictures of everything if you would like to see them...Also attached is the picture of the hoses going to the sink. They should of been behind the pedestial! Is that the kind of work I am supposed to deal with...And yes they came back and fixed it. Again it should of been done right the first time...they had to tear up my walls 3 times....and what a mess! I had to clean for 2 hours after each visit. very messy workmanship!
  
  
  Business Response /* (4000, 9, 2022/08/08) */
  We value your feedback.
  A drywall tech is scheduled for 8/10/22 to make repairs.
  
  
  Consumer Response /* (4200, 11, 2022/08/08) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Yes I do understand a drywall tech will be here on the 10th. Thankyou for that. But like I said this is the 3rd time the wall had to be opened because of bad workmanship. This has taken up so much more of my time and I have been so upset over this whole job...I feel like I should be compensated for your inferior terrible workers. I am looking forward to having my hole filled for good. I have had a home unfinished for 6 months now....I hope you send out a good drywaller....
  
  
  Business Response /* (4000, 13, 2022/08/10) */
  We have our best drywall tech coming out.
  
  Any negotiations will be addressed once the job is completed in full and passed inspection.
  
  
  Consumer Response /* (4200, 15, 2022/08/10) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The dry waller did complete the job today! Job was started on Jan31 and supposed to be a 2 day job! Today is over 6 months of my household being upset and unfinished. Not to mention the stress of it all. Any negotiations can be done on this site to compensate us for this terrible inconvenience of dealing with unprofessional personnel of yours. You even tried to get me to sign a form saying I will not say anything negative about your company on any platform. I refused to sign! I am glad for that. I do hope I never have to have you back for any warranty work but it would make me feel better to have some of my money back for what I have had to deal with for over 6 months.
  
  
  Consumer Response /* (3000, 23, 2022/08/11) */
  ***Document Attached***
  How is this complaint closed? I thought we were going to negotiate. And actually unfortunately when I got up this morning and looked at the drywall it was bulging out in 2 foot sections and there was a hole that had opened. It seems this wall has been worked on so much it actually needs replaced now...there is no more patching...I called Frank Gay early this morning and asked to talk to a manager and they said someone would call me back. No call yet! see the photos
  
  
  Business Response /* (4000, 25, 2022/08/19) */
  We spoke with the customer this morning, 8/19/2022. She confirmed her matter has been resolved and drywall is completed.
  
  We have attached a photo file showing the drywall completion.
  
  
  Consumer Response /* (4200, 28, 2022/08/19) */
  Frank Gay did send a tech out to see my bulging wall and hole near a pipe. he put e on the phone to a manager and she asked me what was the problem. I said didnt the tech tell you and she said she wanted to hear it from me. Again! I told her about the bad job again and told them I could not have the two bulging holes sanded down today but I would call them. He did patch the hole easily and left. I never called back because I really dont want them back for the 4th time messing up my bath and home...i unfortunately have to deal with them if there is a major issue with the pipes since I have a warranty with them but I will never have them in my home again for anything else. The case can be closed but I am not satisfied with their fixes. Now I get to hire someone to fix what they messed up on the drywall...I wish I could send them the bill! Thank you BBB for trying to help me! Frank Gay I am over it!