Air Conditioning Contractors
ProMag Energy Group A/C & Heating, Inc.
Reviews
This profile includes reviews for ProMag Energy Group A/C & Heating, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 4 Customer Reviews
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Review fromCorey S
Date: 08/29/2024
1 starNo Stars! We purchased a service that was NOT given. We requesting our AC ducts to be cleaned. We asked questions on the specifics of the cleaning. Our ducts are still full of debris. After calling the company and speaking with ****, a tech came out. we were informed that they didn't perform the service we were told we would get which was in addition to vacuuming there would be a brush that moved in a circular motion within the vent. This would loosen debris that would be vacuumed. We were told that their equipment was older and the company didn't want to spend the money on new equipment. WE paid $1400 for nothing!Review fromDawn S
Date: 06/28/2023
5 starsPromag is great! I had a new unit installed by them last year. The quality of the installation, clean, and professional service was outstanding. The inside air handler area needed a complete overhaul because the old unit had long-term leaks, mold, etc. Promag took out all the old walls and rebuilt the entire closet, making it healthy and new. They went over all the features because I ask a lot of questions. New drain lines, condensate pump, etc. Great and fair price. This month I had my first maintenance service. I was using a filter that was not good for energy efficiency with this unit and the owner, JD was on this service call and demonstrated what the correct filter can do for energy efficiency, as well as doing a complete service check. I'm now gaining 40% more efficiency simply by using the right filter too. Thanks JD and Promag for providing the personal touch. -DawnReview fromLee Y.
Date: 03/23/2023
1 starLee Y.
Date: 03/23/2023
Avoid this place at all costs! Pro Mag of Ft. Pierce solicited my parents for a system cleaning my parents are elderly with dementia the tech Chris ******* told my parents their ac had a leak and that they needed a new system, conned my elderly mom into purchasing a unit at over $8000 for 1.5 ton unit on a 1000 sq ft house then got her to do financing with ally and sign on his cell phone. My mother didn't know what company it was financed through or the total amount. This company committted Fraud and elder abuse do not trust them. The tech Chris ******* nor the owner John ****** will talk on the phone. Currently have reported the matter to St Lucie Sheriff Dept Econopic Crimes Division, Depart of Business of Professional Regulation and to the Attorney General Senior Protection Team for investigation
ProMag Energy Group A/C & Heating, Inc.
Date: 03/29/2023
We are sorry to hear that a 2nd party to our customer is unhappy. Since this party was not there at the time the technician was there or during the 8 hours the install was completed, some of the information listed is not accurate. The application for financing was not completed on our technicians device, it was completed on our customers personal device. Only our internal invoices are signed by the customer on our employees device and then sent to the customer as we are paperless like many companies. At no time did our tech, office staff or installers feel there were any issues with the customer not wanting this system or being confused by what was being purchased. There were in fact other contractors set to come to this home as was advised by our customer when she called to verify the appointment. The 2nd party involved did call our office in days after the install was completed. He was advised the owner was out (it was later in the afternoon) and would be happy to speak to him if he could call back after 9 AM the following business day. He said to our Office Manager at that time “No I will not be calling back”. The owner is not John Harris so he would not be the person handling any 2nd party complaints. From our understanding this person did in fact speak to our technician Chris on the phone. The management team and owner did try to reach out to our customer but to no avail as they were hung up on by our customer. We stand behind our work and would be happy to address this if our customer and party making this complaint would reach out to our office at 407-380-5560 Monday- Friday 9Am-12Pm to speak to the company owner and resolve this matter. Thank you.Review fromAmanda S
Date: 10/11/2022
5 starsAmanda S
Date: 10/11/2022
I CALLED THIS COMPANY LATE AT NIGHT ON A WEEKEND WHEN MY AC STOPPED WORKING. THEY ACTUALLY SENT A TECHNICIAN OUT AND HE WAS THERE WITHIN AN HOUR OF ME CALLING. HE CHECKED ECERYTHING OUT AND IT WAS A VERY SIMPLE FIX THAT HE WAS ABLE TO DO DURING HIS VISIT. MY HOME WAS COOLING WITHIN 3 HOURS OF IT BREAKING DOWN. THE PRICE WAS REASONABLE AND THEY WERE JUST ALL AROUND VERY PROFESSIONAL AND HELPFUL. I WILL BE RECOMMENDING THEM TO ANYONE I KNOW AND LOVE AS AN HONEST AND RELIABLE COMPANY!!!ProMag Energy Group A/C & Heating, Inc.
Date: 10/14/2022
Thank you for your review! We strive to provide excellent service to our customers and apricate the acknowledgment. We try very hard to get to our customers quickly and get you running as soon as possible!
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