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Business Profile

Art and Culture

Northshire Wall Art LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Art and Culture.

Complaints

This profile includes complaints for Northshire Wall Art LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Northshire Wall Art LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Northshire Wall Art LLC

      2555 N Forsyth Rd STE E Orlando, FL 32807-6463

    • Northshire Wall Art LLC

      549 W Grant St Orlando, FL 32805-6260

    • Northshire Wall Art LLC

      1341 Shallcross Ave Orlando, FL 32828-6839

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/06/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive sent multiple emails requesting an update on my order placed on June 3rd. Ive emailed the company at ***************************** and ********************************* The first email was sent on June 15th. I did receive a response on June 15th that they would check my order and get back with me. I never received an update. I reached out again on June 17th, 20th, and July 2nd. Ive also called, sent a text message to ************. Im unable to leave to a message. *** also sent a DM on Instagram and left comments under social media posts. All of which have gone without a response. My credit card has been charged for $129.98. Its now over a month, and I have not received any notification that the products have even shipped. At this point, Im either looking for a shipping update or I want a refund, but I cannot get a response. My next step is to contact my bank for fraud.

    • Initial Complaint

      Date:02/14/2024

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a wood stove that was incorrect. I canceled the order right away . They had charged me as soon as I ordered. So I emailed them to cancel the order . I have sent them multiple emails and they have only told me that they are sending my request to the finance team . I have not received a refund . They are ignoring my emails and calls .

      Business Response

      Date: 03/22/2024

      Dear Sirs,

      I do apologize for the delayed response.

      We will process the refund within 3 weeks.

       

      Customer Answer

      Date: 03/22/2024


      This is completely unacceptable. It seems as I have been scammed be the website.  I still have not received any communication from them . They continue to ignore my calls and emails.  They are also operating under an expired ******* llc. .and have no physical address.

      They link back to an address in ********** that is a house . 

      The phone number listed on their site is not a working number . 

       

       


      *******************************

    • Initial Complaint

      Date:12/19/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a woodstove on November 9th 2023. I canceled the order on November 16th. The only refunded ***** to affirm were I was supposed to make the payments to. I have been trying call and email them daily since the 17th. They are ignoring me on all attempts. Affirm is now looking for payment. The order was canceled and the product was never received. Please help!!

      Business Response

      Date: 01/04/2024

      The money has been refunded to the customer.

      Customer Answer

      Date: 01/04/2024

      Only ***** out of 2,149'oo has been refunded.  The balance still shows ******** remaining on my affirm account. These are some of the emails in my attempts to settle this.  Sorry if I duplicated them I also have phone call longs trying to attempt the only provided customer service number with no answer!!

      Customer Answer

      Date: 01/15/2024

      I did respond promptly!! They only refunded 1,000 out of 2,079 I also sent attachments showing this!

      Customer Answer

      Date: 01/31/2024

       
      Complaint: 21028263

      I am rejecting this response because:

      Consumer
      Most Recent Message
      Date Sent: 1/15/2024 12:39:33 PM
      I did respond promptly!! They only refunded 1,000 out of 2,079 I also sent attachments showing this!



      Sincerely,

      *********************

      Business Response

      Date: 02/01/2024

      Dear BBB Serving Central *******,

       

      I have attached a screenshot where you can see and the customer that the refund has been made in fully.

      If the customer is still reporting that he has not received the money than I do recommend to talk to Shopify support or with his bank.

       

      There is nothing more I can do for this case at the moment.

       

      Thanks

      Kind Regards

      ***********************

    Northshire Wall Art LLC is NOT a BBB Accredited Business.

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