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Business Profile

Artificial Turfs

Outsiders Turf Specialists

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Artificial Turfs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/06/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contracted to have artificial turf installed in my backyard. March 22,2022 gave 1/2 deposit as they started work. I paid the balance on March 29, 2022 when they completed the installation. Total of $9200. I requested the warranty that would cover the product for any unforeseen issues. Philip M****** said he would send it.I sent a request on April 7, 2022. He replied the same day that he would send.I sent another request for the warranty on May 2, 2022. He sent me warranty paperwork, but when I tried to register with the company AST they said I needed the updated form which needed: the original purchase order, Global Syn-Turf sales order and the Global Syn-turf invoice number. Since I don't have those things I forwarded the information to Philip M***** and requested that he fill out the information.Philip M***** replied (on May 2, 2022) that he had sent me the wrong paperwork, that my turf came from a different company. He said he would send the proper warranty information tomorrow. I emailed on May 9, 2022 that I hadn't received the paperwork.Philip M***** sent me a generic warranty. It doesn't specify the type of turf installed. It is not signed by anyone at his company. it doesn't include my name, the location of the installation and the expiration date. It is blank.What I need for resolution. An industry person to examine the turf installed to verify it is pet turf. I need a warranty for that specific product guaranteed for 10 years. And I need a warranty for the labor, which is suppose to be good for 1 year.

    Business Response

    Date: 07/21/2022

    Business Response /* (1000, 17, 2022/07/13) */ A copy of the warranty has been provided to the customer. Thanks The Outsiders LLC Consumer Response /* (2000, 19, 2022/07/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have received a signed warranty for the Artificial Turf provided and installed by The Outsiders.

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