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Business Profile

Auto Customizations

Voxx Automotive

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Customizations.

Complaints

This profile includes complaints for Voxx Automotive's headquarters and its corporate-owned locations. To view all corporate locations, see

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Voxx Automotive has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/01/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Let me start off by saying I love voxx / vipers product When the product is working properly it meets All my expectations my problem is when there is a problem voxx current position of fixing problems is to have you take it back to a dealer / installer Which are third-party entities from my understanding of the ones that I have worked with are trained online to install and use the products the problem arises when a difficult issue happens that they have to exhaust time contacting voxx support to fix the issue this is both time-consuming and expensive for the third party entity and the cost is none pushed on to me as the customer to resolve simple software issues that arises for updates and naturally occurring errors with the system. As I wish to not pay additional fees for the product I've already paid for I went on to the internet to find fixes to my issue I have found out fox has limited customers ability to fix the product making it accessible to the app/website (directlink and directtechs) to diagnose and fix issues. I humbly at this point ask for access to the directtech site and app So I can perform the service and maintenance to my products myself I have a background in automotive and computer repair Issues will arise need to be fixed Forcing the consumer to use a third party to which does not know how to fix the issue anyway and having the customer Pay for this facility to be educated on how to fix the issue Additional info I bought the unit back in June of 2021 I had to take it back in May of 2022 for repair at the dealer at which point they explained to me that they will not be providing any additional free troubleshooting or repairs taking it back at the beginning of 2023 yilded that they would Bill me per hour as long as it would take to fix the issue and they explained to me that the issue will keep happening every time the vehicle is disconnected as this older vehicle that could happen and paying to fix it every time is a very costly endeavor

      Business Response

      Date: 05/16/2023

      I contacted Mr ****** on May 15th regarding the issue with his remote start system, he described the problem he was having so I could share it with the regional sales manager from Mickey S**** where he had the system originally installed. Mr ****** had plans to go out of town with his van later this week, so I called the Mickey S**** regional sales manager, and he was able to get his van scheduled in to be looked at on May 16th. Once the van was brought in Mickey S**** determined the issue was with the antenna which they replaced, they also programmed in two new transmitters and reprogrammed the unit. The complete system was tested including the SmartStart to confirm that it was working correctly.

      After Mr ****** picked up his van I called him to confirm that everything was good and working as it's supposed to. Mr ****** was happy, and he confirmed all is good. There was no charge to Mr ****** for the service performed.

      Al F******

      VP of Sales

      ********************* ************

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