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Business Profile

Auto Lube

Midas International

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Lube.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    MIDAS - 3400 ORANGE AVE ORLANDO FL 32806
    STORE MANAGER: JIMMY
    DATE OF SERVICE: 04/07/23
    COMPLAINT!
    VEHICLE WAS TAKEN TO HAVE THE ALTERNATOR REPLACED. NEW BATTERY WAS PURCHASED ON 04/06/23. JIMMY STATES THAT I HAVE A "COOLANT LEAK" AND QUOTED $920. I DECLINED THE SERVICE BECAUSE THERE WAS NO COOLANT LEAK BEFORE TAKING THE TRUCK TO MIDAS. I PICKED UP THE TRUCK ON 04/08. I WAS ADVISED ON FRIDAY (04/07/23) THAT THE TRUCK WAS READY FOR PICK UP, HOWEVER WHEN I ARRIVED ON SATURDAY TO PICK UP, I WAITED OVER (15) MINS FOR THE TRUCK TO BE DRIVEN OUT THE BAY. I WENT INSIDE AND ASKED IF THEY WERE GOING TO PULL THE TRUCK OUT AND HE SAID "YES". I MOVED CLOSER TO THE BAY BECAUSE THE HOOD WAS STILL UP. THE MECHANIC ATTEMPTED TO START CAR, WOULD NOT START. I RETURN INSIDE AND ASK WHY THE BATTERY WAS DEAD, JIMMY SHRUGS AND STATES "MAYBE THEY LEFT THE LIGHT ON OR SOMETHING". AS IT IS DRIVEN OUT THE BAY AND PARKED, I NOTICED FLUID POURING FROM UNDERNEATH. I RETURNED BACK INSIDE TO QUESTION JIMMY AND HE SAYS "I TOLD YOU THERE WAS A COOLANT LEAK" AND I REPLIED ABSOLUTELY NOT! I DROVE THE CAR 3 BLOCKS AWAY AND LIFTED HOOD AND NOTICED THE HOSE WAS COMPLETELY BROKEN! I CALLED JIMMY, HE WAS EXTREMELY RUDE, STATED THAT HE WAS NOT REPAIRING IT "FOR FREE" (WHICH I NEVER STATED THAT) STATED THAT HE WAS DONE "ENTERTAINING ME" AND DISCONNECTED THE CALL. THE TRUCK HAS SINCE BEEN TAKEN TO A TRUSTED MECHANIC WHO STATED THAT THE HOSE ASSEMBLY WAS BROKEN AND LIKELY BROKEN WHEN THEY REPLACED THE ALTERNATOR. IN ADDITION TO THE HOSE ASSEMBLY BEING BROKEN, DUE TO THE COOLANT SPEWING FROM THE COOLING SYSTEM, REQUIRES ALL FOUR CYLINDERS ON THE PASSENGER SIDE TO HAVE THE SPARK PLUGS AND IGNITION COILS REPLACED. JIMMY REFUSED TO ACCEPT OWNERSHIP OF THEIR ERROR AND MADE NO INTENTIONS TO MAKE IT RIGHT, INSTEAD HE GOUGED THE PRICE OF REPAIRS. HIGHLY DISSASTISFIED WITH THEIR CUSTOMER SERVICE AND WORK ETHIC. I WOULD LIKE A RESOLUTION TO THIS AND OWNERSHIP OF FAULT CAUSED ON BEHALF OF THIS NEGLIGENCE.

  • Initial Complaint

    Date:07/31/2022

    Type:Customer Service Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Stay clear of this place. Long time customer very dissatisfied. Since Dan retired it's not the same at all. Two weeks ago I went there to see why my car was juddering. I was told I needed a new battery, to change the valve cover gasket because it was leaking into the coils and the air mass flow. Trusting them as mechanics I said okay after asking numerous times was that going to fix the issue. The guy said yes each time. I paid 867 to fix what I was told needed to be fixed. Upon cranking up my car it stated smoking which it has never done. EVER!!! They guy comes out and said it's just oil that waste it will burn off. I get half way down the road and the check engine light comes on and starts flashing. That has also never happened. I turn around and go back they pull it into the shop and bring it back out. They were starting to close at that time as I'm driving home the car starts juddering again(issue not fixed). I called and was told to bring it back the next day. I was then told I need to replace the coils because there is a misfire. I brought the car back and the shop manager was so rude when I started asking him questions he said money was the issue and I'll get your car he pulled my car out and went inside before telling me I have transmission issues. I never asked him to get my car. He did not want to admit that they did not fix the car. I left there and went straight to transmission shop no issue I then went to Nissan to check out my transmission for a second opinion no issue. Nissan said I needed a tune up alignment and tires . Another 400.00 loss for two diagnostics test after being told my transmission is having issues. for a total loss of 1267. I filed a complaint with the corporate office and was told some with contact me within 3 business day. It's been over a month. My car is not even close to how I brought it in and when cranks it does it will not stay cranked and is still smoking.

    Business Response

    Date: 09/12/2022

    Business Response /* (1000, 8, 2022/08/18) */
    We will double check you car, bring it to us for a diagnostic.. you came in with check engine light on and we can continue with our diagnostic on your vehicle..


    Consumer Response /* (3000, 10, 2022/08/18) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    They clearly did not read that since they made the so called repairs the car would not say cranked. When you crank it the car turns off. The problem I am having is they are not reading what is being written. My car has been parked since they so called fixed it. Please read what I wrote throughly in my original complaint.

Midas International is NOT a BBB Accredited Business.

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