Complaints
This profile includes complaints for Sunrise Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/28/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
******* and ****** share my personal information to you without my permission and now you guys are forcing me to wait for 7 years 7 years is unjust the action act starts now I hope my information its in in you system if there my personal information in your system you better deleted it right this instant because my information is not a keeper its a deleter all because of ******* and ****** my information is not allowed at you system since I am reporting this to sunrise bank Again if you guys have my personal information please delete or face the punishment if you guys dont have my personal information then let me know so I can contact you guys on Monday since you guys are not open on weekends again since you guys are closed In weekends this is the emergency follow up to make sure you guys do not have my personal information.
Business Response
Date: 06/30/2025
Thank you for reaching out.
We understand your concerns and take matters of data privacy very seriously.Please be assured that our
company has no affiliation or relationship with Procter & Gamble, and we
have not received any personal information from them or any third party on your
behalf. Based on our records, we do not have any of your personal information
in our systems.Often times we are confused
for Sunrise Banks – St Paul, MN, it appears to be the same in this case.If you believe your data has
been shared in error, we recommend contacting Procter & Gamble directly to
address your concerns. Additionally, if you have any documentation or further
details that might help clarify the situation, we would be happy to review
them.
We appreciate your diligence in protecting your
personal information. If you have any further questions or would like to speak
with someone directly, please feel free to contact us during our regular
business hours, at 407-745-4545 or [email protected].Customer Answer
Date: 06/30/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23532479, and find that this resolution is satisfactory to me.
I am terribly sorry about this i made a big mistake i made complaint on the wrong sunrise bank so this complaint can be closed for my apology i will said this company is good to go and fine i will accept this response
Sincerely,
Martina ZhaoInitial Complaint
Date:11/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
15 U.S.C 1681 section 602 A States the right to privacy.
15 U.S.C 1681 Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions.
15 USC 1692c: Communication in connection with debt collection Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt.
15 USC 1692b: Acquisition of location informationBusiness Response
Date: 12/14/2022
Business Response /* (1000, 5, 2022/11/16) */
Contact Name and Title: Rachel N******
Contact Phone: 4077352061
Contact Email: ************************
Hello,
We have searched our customer records and do not see that Sunrise Bank has ever had any accounts to you. Please provide a Sunrise Bank loan number or copy of the credit report you are seeing us reporting you on so further research can be done.
Please review to confirm you are contacting the correct financial institution, as there are a couple of banks with similar names.
Thank you,
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