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Business Profile

Basketball Clubs

Orlando Magic

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Basketball Clubs.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They won't let me inside because I had back surgery done so I have a metal rod with pins in my spine that makes the metal detector go off. I explained this to them and they just said that I don't speak English even though I do and we're very rude. I drove 3 hours come up here just to be treated bad by security.

    Business Response

    Date: 06/06/2024

    Complaint was resolved directly with the customer

  • Initial Complaint

    Date:04/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been waiting on a refund for $867.00 from the Orlando Magic. I have called, and emailed several times to get this resolved. I have asked to have a member of managment call me, that has not happen. They keep saying we have put the funds in, my bank is **********, I check everyday, no funds have been put in.

  • Initial Complaint

    Date:03/27/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We attended a Magic game on 3/21/23. We wanted our children to attend a game while we were in town. A few days earlier we were in Charlotte for a basketball game and saw a sign that showed the NBA's rules on bag sizes for inside the areas. My wife took a small bag about the size of a cell phone which is the size allowed. We arrived early but had to park about 5 blocks from the Amway Arena. When we got to the gate a guy turned us away. My wife had to walk 5 blocks to put her small bag in the car. When she finally got back to the arena, the game already started. We wanted the experience for our children to be fun and see the pregame activities. We arrived after the start because of some guy on a power trip. Contacted the team directly and never heard back.

  • Initial Complaint

    Date:03/16/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3/2/23 The Orlando Magic charged my card for tickets that I expressed to my rep Cooper that I no longer was interested in. I was never informed that these tickets apparently auto-renew. But weeks before it did I expressed my intent to not have seats for next years season. My rep did not inform me at that point that I had to opt out. Later I was charged and told the magic sent me notice via email. The organization sends me 1000s of emails and expects me to see the 1 disclosing they will lock me in a binding agreement. Extremely disappointed in a 'family' organization using these tactics to lock up business. I filed a claim with my credit card company with documentation of my conversations with my rep. They agreed and refunded. Another rep called me and threatened legal action and was letting me know as a 'courtesy' that I would get a notice. What a joke. Looks like I will supporting the team in other ways. Go Magic!

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