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Business Profile

Beauty Supplies

Spa Nails Supply, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beauty Supplies.

Complaints

This profile includes complaints for Spa Nails Supply, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Spa Nails Supply, Inc. has 2 locations, listed below.

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    • Spa Nails Supply, Inc.

      1113 E Colonial Dr Orlando, FL 32803-4635

    • Spa Nails Supply, Inc.

      2941 Old Higgins Rd Elk Grove Village, IL 60007-6507

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:04/28/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is our first time as a client of Nail Spa Supply **** They told us they were owned by SNS Company even though they called and texted us from different phone numbers when we ordered the furniture. It was supposed to arrive on Friday April 5th. We scheduled people to come and help us, we waited the whole day, and nothing showed up. We called to have the problem resolved, and it was their fault. We told them if we clear out all of our furniture it will be a big problem if it doesnt show up the next time. They promised it would be delivered on Monday the 8th, even though we wanted it on Friday the 12th.TForce trucking didnt show up until Tuesday, unannounced. They wanted to drop it in front of our store, while we were doing business, with no one available to deal with it. We politely asked them to bring it to the back so we could deal with it later, and they refused. We scheduled with the sales people to bring it on Friday, and CALL before they come.Friday also did not happen, so we canceled the order with the sales people because of all the trouble. Then they guaranteed one more day, Monday the 15th would happen, or they would refund the money and installation. On Monday the 15th the furniture didnt arrive again, even though we waited. We were working with *** and ***** at ************. We wanted to ask for our money back but they blocked our phone calls and didnt answer text messages. The last manager we talked to ********* from a Chicago phone number ************, said they would not refund any of that because we refused to receive the furniture. He told us not to call them anymore and they blocked our phone calls. Would any customer be happy with this service? Is this how they run their business and get good ratings, when they take advantage of clients? And this problem has not been resolved?

      Business Response

      Date: 05/26/2024

      This customer invoice is purchase from **********. Completely different company different address from us.

       

      please contact the correct company and complaint or fix the issue with them

       

      Good luck

    Spa Nails Supply, Inc. is NOT a BBB Accredited Business.

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