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Business Profile

Billing Services

Amerinational Management Services Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Amerinational Management Services Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Amerinational Management Services Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 16 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/12/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Description of Complaint:I signed up for a martial arts membership through a local dojo, and the billing has been handled by Due to recent financial hardship, I had to stop attending classes and attempted to cancel the membership. However, Amerinational Managedment Services *** has continued to charge me monthly with no flexibility, despite repeated attempts to explain my situation.I was not aware when I signed the agreement that there was no reasonable way to cancel, even in cases of financial hardship. I am now being charged for a service I can no longer use, and the company has refused to stop billing me or work with me on a solution. They have a history of similar complaints from other customers, and I feel I am being taken advantage of.?Desired Outcome:I am requesting that Amerinational Management Services Inc cancel my membership billing immediately and confirm that no further charges will be made to my account. I am also requesting documentation stating that my account has been closed with no additional penalties.

      Business Response

      Date: 04/18/2025

      In regards to the above customer complaint their account has been cancelled.

    • Initial Complaint

      Date:03/25/2025

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       

      Complaint: 23113333



      I am rejecting this response because:

      Consumer
      Most Recent Message
      Date Sent: 5/14/2025 3:56:41 PM
      I can't view the response from the company!! I can only see letter stating the company finally responded, Thanks Heather



      Sincerely,



      Heather Gomes

      received yet. I've now read the reviews of this company, and they are horrible. I just want to stop being charged and account cleared, I don't want this to go to collections and ruin my credit because I've tried doing everything that was asked.Future Martial *************** is studio location, Sensi ******* ************ He also ignores my texts, phone calls.Please help because I don't know what else to do.

      Business Response

      Date: 05/14/2025

      Customer's account is in review at this time.

      Business Response

      Date: 06/03/2025

      In regards to the above customer complaint Mrs. Gomes account is still active and she is responsible. Mrs. Gomes did not follow the cancellation policy.

      Customer Answer

      Date: 05/14/2025

      I can't view the response from the company!! I can only see letter stating the company finally responded, Thanks Heather

      Customer Answer

      Date: 06/03/2025

       

      Complaint: 23113333



      I am rejecting this response because: I did everything I needed to do by notifying Sensei Tristan Thompson and the tuition company of leaving program/studio. These two businesses were never on the same page and offered completely different explanations. As stated, before my son completed his two years as required by the program per Sensei even though this was never discussed. I will not be paying any more to this company. This company is a scam and if they want their money, collect it from Future Martial Arts. Also, I never signed any documents requiring length of program or cancellation fees. Tristan made this up based on another studio not his own. Tuition company continued to bill me each week after cancelling which should be illegal. 



      Sincerely,



      Heather Gomes

    • Initial Complaint

      Date:11/02/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ********* ******

      Business Response

      Date: 12/06/2024

      In regards to the above complaint the customer's account has been cancelled.

    • Initial Complaint

      Date:08/22/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************use to discuss. They say to either make a payment or do not contact us. I am at a loss now and really need assistance. Please help. At this point I truly need this account closed. They are being super mean and rude to my wife and I and we are lost on where to go for assistance. Their office is in ******* and we are in **** so there is no in person option to visit. I am not an expert on this sort of thing, but I think this entire scenario is potential fraud. I do not feel comfortable after the treatment recieved, giving a new credit card to them if that makes sense. Anyone would feel like that in my position right? They're just being horrible to my wife and I and it is completely uncalled for. We are good people that help others for a living. The account balance says ***** (6 months remaining). I wish for this balance to be cleared and this account to be closed. Any services already recieved have been paid. We are not continuing with this dojo nor program after this experience.

      Business Response

      Date: 08/27/2024

      In regards to the above consumer complaint **************** account has been cancelled.

    • Initial Complaint

      Date:06/13/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to cancel this account. I am moving back in with my parents and am more than ************************************ the contract that it is a reason. They are refusing to let me cancel it. They said I need a driver's license with the new address and a utility bill. I am a college student with no utility bills it is my parents home. I gave them my credit card statement an car insurance letter with my name on it and my driver's license but they said that all that doesn't let me cancel it. This seems to be a very predatory.

      Business Response

      Date: 06/28/2024

      In regards to the above complaint customer was explained what information she needed to provide also a medical form was mailed out to her to complete.

    • Initial Complaint

      Date:05/21/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up my son for month to month classes he did that for over 18 months along with another sibling for 2 years, i told the taekwondo center to cancel week before the monthly bill date as i lost my job and we were travelling international and my son is moving to out of ***************** school hence he wont be able to attend classes anymore, taekwondo center agreed to cancel and promised to inform AMF which they did, i also called AMF 10 days before 10 days before bill date and was told by a lady that they will cancel and stop payment as soon as they receive a call even if its a day before the bill date, i called again on 14th to check status and the guy was very rude and told me i have contract for an year ( i never had contract and was paying month to month taekwondo center had 1 single payment for year contract at discounted price , i did not opt for it but choose monthly ) , he told me that i am lying that they lady told me that she can cancel on initial call, i then called taekwondo center once i was charged and he told that AMF informed him its 30 day cancel period hence they charged , so looks like AMF wants to give a a hard time and want to charge in any case as the reason keep changing , very disappointment in this tough times especially when we are just cancelling a mothly service well before the bill date

      Business Response

      Date: 05/22/2024

      Business
      Most Recent Message
      Date Sent: 5/22/2024 9:56:42 AM
      In regards to customer's complaint their account has been cancelled and a refund will be issued

    • Initial Complaint

      Date:05/03/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I put my daughter in karate classes after the first month she lost interest and refused to go again. All this happened right before me and my ex husband decided to separate. Im staying in AZ and h*** stay in **. He works full time so my daughter will be attending school in **. I called to cancel the billing service. They want me to provide all this documentation of my name in an address from another state but I dont have any bills there. I stay with my mother. Ive never been a resident of **. Also my contract for the location never made it clear that I was going to be billed by AMS only by them. Also the fact that they told me it was month to month accessibility not an obligation for a whole year. This is ridiculous. I cant even pay any other bills cause they take out everything I use and what I put in savings.

      Business Response

      Date: 05/07/2024

      In reference to the above complaint customer must provide proof of their move which was explained to her.

    • Initial Complaint

      Date:03/04/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed my daughter up for taekwondo lessons, **** is handled with this company. Our family is struggling financially after my husband was off most of last year for and on the job injury. Called today about canceling, I was told I have no way of canceling, not even for financial hardship. I do not have the money to pay this bill at this point. The lack of compassion or lack of any sort of willingness to find a solution that was demonstrated by the employee I spoke to, is deplorable! I will make sure to tell everyone I know about this awful company, and to also avoid any kind of business with ****************** in ****************** *****.

      Business Response

      Date: 03/20/2024

      Business
      Most Recent Message
      Date Sent: 3/19/2024 1:59:04 PM
      In regards to the above complaint the customer was offered a payout of 50 percent of their outstanding balance to close their account.

    • Initial Complaint

      Date:02/22/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am moving out of state and can no longer pay for classes that I will not attend. I was not informed of any cancellation policies or clauses in said contract and would like to be released from it since I will no longer attend the class

      Business Response

      Date: 02/26/2024

      In regards to the above customer's complaint **************** was offered a three month cancel fee.

    • Initial Complaint

      Date:02/22/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am moving out of state and can no longer take the classes I signed up for. When I spoke to a representative she told me that I do not have a moving clause in my contract only a medical clause. I was not informed before joining the class of that and I cant afford to pay for classes that Im not attending.

      Business Response

      Date: 03/11/2024

      In regards to the customer's complaint his account has been cancelled.

    Amerinational Management Services Inc is NOT a BBB Accredited Business.

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