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Business Profile

Boat Repair

Regal & Nautique Of Orlando
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/27/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The boat was purchased brand new in May 2020. Since the purchase, the boat has had numerous, recurrent cracks. Regal has made repairs but other issues continue to reoccur. The boat is covered with a 5 year warranty and they are refusing to complete further repairs. Over the course of 4 years, the boat has been out of service due to repairs for 12 months. The cracks continue to occur and are not showing any signs of stopping. The boat clearly has *****************************. It has affected the value of the boat and the resale opportunities.

    Business Response

    Date: 03/01/2025

    Regal & Nautique of Orlando has no service history or records of this customer.   The customer has confused our Dealership with the Regal Factory which is also located in Orlando, FL   We are the Dealership for the local Orlando area.   Regal & Nautique of Orlando is not the manufacturer which I assume he is trying to reach through the BBB.   

    Sincerely,

     

    **** *****

    GM/Owner

Regal & Nautique Of Orlando is BBB Accredited.

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