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Business Profile

Business Development

Explodely LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Business Development.

Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 18 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    I finally received the actual refund confirmation from them, which I am attaching here. 

    Sincerely,

    **** *******-*******ontacted Explodely, and I asked them again for my $67.00 refund for the Order Number: ********** for TESLAR 911 BOT. I have never received the refund. They keep closing my request ticket as completed. I had reopened like 5 times, and all I get is a generic message stating: QUOTE - Just wanted to drop you a quick note to let you know we got your details.When you get a chance, make sure to check your account now and then. Processing refunds can take a little time since it goes through several steps. -END QUOTE.

    Business Response

    Date: 07/16/2025

    Hi there,

    The $67 purhcase under the email  ********************************* has also been refunded and the refund would reflect on your end in 3-5 working days.

    Thank you

  • Initial Complaint

    Date:07/09/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 23574184

    I am rejecting this response because: There were 5. The other one might be under ***************************

    Sincerely,

    ***** ******

    Business Response

    Date: 07/09/2025

    Hi there,

    All 4 purchases under the email *************************** have been refunded.

    Refund will be credited to your account in 3-5 working days

    Customer Answer

    Date: 07/09/2025

    There are 5

    Business Response

    Date: 07/10/2025

    We can confirm that there were only four purchases made under this email address, all of which were refunded on July 9th.


    As shown in the screenshot you provided, all four charges labeled SEZZLE*************************P1 have been refunded. The fifth charge, however, is for SEZZLE*PREMIUM, which was a payment made directly to Sezzle for their premium membership. This charge was not made to us, and we recommend contacting ******* support team for assistance regarding that transaction.


    We kindly ask that the refund policies of platforms not be misused. The purchases were made on July 9th, and a BBB complaint was filed the same daybefore any attempt was made to access or evaluate the product. If there had been any issues accessing the content, you could have reached out to our support or the sellers support team. Since no such contact was made, this suggests an intent to exploit the refund process rather than a genuine interest in the product.


    That said, we wish you all the best and reaffirm that all purchases made through our platform have been fully refunded.

  • Initial Complaint

    Date:07/01/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/6/2025 I purchased the CR8-DGX system from elite media on the Explodely platform. It clearly states that the customer has the right to cancel for any reason with a 60 day money back guarantee. The refund policy also states that a refund will be issued within 48 hours of the request. The system is a scam asking for another $4000 to be able to schedule the initial onboarding call. On 6/14/2025 I opened a refund ticket with Explodely in which I was instructed to contact the seller. I requested a refund through elite media. They offered me an exchange and closed the ticket saying it was resolved. I recieved an email from Explodely saying that the ticket was resolved and closed. If i feel it wasn't resolved to reopen the ticket. I've reopened the ticket numerous times. Same thing each time. Both places close the ticket saying it has been resolved. The last response I recieved from Explodely said, "We understand that you are looking to get a refund for your purchase. However, our responsibility is limited to providing billing support for the seller. The seller has the sole authority to issue a refund. ?Therefore, please get in touch with the seller for any assistance regarding the product and refund at their support desk."I read and followed the return policy on Explodely. It says nothing about their responsibility being limited to billing support. It says it will be issued in 48 hours.

    Business Response

    Date: 07/02/2025



    Your refund has been successfully processed. The refunded amount will be credited to your account within 23 business days.

    If you need any further assistance, please feel free to reach out. Thank you!


  • Initial Complaint

    Date:07/01/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a marketing item on January 25, 2025 for $30.69 thenExplodely charged me for 3 more purchases on June 6, 2025 for (1. $106.70) (2. $73.70) and (3. $19.35) ; I seen ads on instagram they are scamming people I need my money back I called my bank multiple times

    Business Response

    Date: 07/01/2025

    Hi there,


    All purchases made under the email ****************** were disputed by the buyer and subsequently charged back by their bank. Once a chargeback is initiated, we no longer have control over the timing of the refundit is handled entirely by the bank.


    The amounts have already been debited from our end, and weve also incurred the associated fees for these disputes. Since the buyer chose to dispute the transactions through their bank, theres unfortunately nothing further we can do from our side to assist at this point.

  • Initial Complaint

    Date:06/27/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 23529563, and find that this resolution is satisfactory to me.




    Sincerely,



    Dale Petree  provided they provide a list with the exact refund amounts they are claiming that has been refunded. Sorry but i find it hard to trust a company that has dealt with me so badly. entitledto cancel your order within 60 days with out giving any reason for doing so"

    Business Response

    Date: 06/30/2025

    Hi there,

    All the purchases under your email have been refunded. 

    The refund will be credited to your end in 2-3 working days.

    Thank you

  • Initial Complaint

    Date:06/24/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    DOT: 06/14/25 PURCHASE PRICE: $71.90 60 MONEY BACK GUARANTEE

    Business Response

    Date: 06/25/2025

    We have refunded all your purchases and amount will get credited on your end within 3-5 working days. 

  • Initial Complaint

    Date:06/14/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** *******

    Business Response

    Date: 06/16/2025

    Hi there,

    Refund status for order ID **********: success

    Refund will be credited in your account in 3-5 working days.

    Thank you 

    Customer Answer

    Date: 06/16/2025

    Thank you for your assistance

     

     

  • Initial Complaint

    Date:06/14/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A company called click and cash i paid for a program and it is a scam i paid 20$ and want my money back they are a huge scam and should be shut down for this

    Business Response

    Date: 06/14/2025

    Hi there,

    We found no purchase under the email [email protected].

    Please let us know the Order ID of the purchase you want a refund for and we will be happy to issue you are refund.

    Thank you

  • Initial Complaint

    Date:06/13/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased this program in three different pay-outs. I've asked for as refund, but haven't heard from them in any way. I would like a refund(which they brag about on the video). The 3 different prices are as follows: $7.48, $106.70, and $29.70; Total: $143.88 Please refund this money as this program does not.

    Business Response

    Date: 06/14/2025

    Hi there,

    There were 5 purchases under your email and we have gone ahead and refuned all of them as you were not satisfied with them.

    Thank you

  • Initial Complaint

    Date:06/13/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******onduct illegitimate interstate commerce, including fraud and extortion.

    Business Response

    Date: 06/14/2025

    Hi there,

    Your purchase for Cash Box has been refunded. The refund will be credited to your account very soon

Explodely LLC is NOT a BBB Accredited Business.

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