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Business Profile

Cell Phones

Nobel Wireless Group LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/01/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I entered the store of this authorized **** retailer in December 2023 seeking information of new service. The sales person described a promotion where we would receive $1000 credits for the two iphones we were trading in towards new iphones. When the first bill arrived, we had received the appropriate credit for one phone but only $360 on the second phone. I phoned **** customer service and they directed me to return to the store. I returned to the store on 2/22/24 and spoke to the same salesperson who immediately remembered me as well as the promotion. He then phoned his manager on speakerphone and they said they would handle the issue for me and I would see it on the next bill. The salesperson showed me the email he typed to the manager as a summary of the issue and sent it while I watched. When it did not appear on the next bill, I returned to the store again and was told there was a new manager, ***********************. He asked me to return at 1:00pm for a meeting which I did, but he did not bother to arrive for the meeting. I got his card from an employee and sent him an email describing my situation. He phoned and sent me a follow up email describing that his employees were not aware that since they made me purchase one of the phones, it did not qualify for the entire credit. When I advised that I did not make the request to purchase the phone and I still expected the full credit since it was their error, his solution was to advise that he would inform the employees of their mistake so they would not make it in the future. I am simply seeking the promised $640 credit that I was assured of receiving on multiple occasions when signing a 3 year contract with this company.

Nobel Wireless Group LLC is NOT a BBB Accredited Business.

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