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Business Profile

Commercial Window Tinting

Solar Tint Signs & Graphics, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Commercial Window Tinting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/26/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $930 for top of the line tints for my brand new Tesla Model 3. I was instructed to keep my windows up for 3 days and that it's normal to see some blisters in the tints while the adhesive settles. I kept them up for 7 days as I went out of town and used my other car. When I got back I notice there were many small blisters all over every window including folds or crinkles in the film. I called Mike at the company but he was apparently on vacation though he did call me back and told me he would call me the following week to come in and bring it in so he can take pictures. He didn't call me on the day he said he would. I called and left a message to call me back and he did after a couple days. I brought it in and he took some pictures and said it was a faulty product and that he "just installs them." He said he was going to file a claim with the manufacture under warranty. He said he'd call me back in a week or so. Several weeks later I call and leave a message on 8/15. A week later he doesn't call me back. This week on Monday, 8/22, I call and leave a message that if he doesn't return my call by the end of the day then I would have to file a claim with the Better Business Bureau. He didn't call and it's now Thursday the 25th. The timeline is as follows: on 6/27/22 I pay a down payment of $250 for scheduled work to be done on 6/28. On 6/28 the work is done and I pay $685. The rest of the timeline is described above.

Solar Tint Signs & Graphics, Inc. is NOT a BBB Accredited Business.

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