Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ECS fulfillment is a phishing scam. Asks for first four digits of SSN, most likely they already have the LAST 4 (a common request from legitimate agencies if necessary for ID). If you give them the first 4 then all they have to do is guess the missing number. They get ten tries (0-9) which is easy. Dont give out your digits to them. If someone owes you money- they will give it to you or you can go to your states treasury department. DO NOT FALL FOR THIS.

  Business Response

  Date: 09/25/2024

  As you are aware, we perform escheat (unclaimed property) compliance for our clients, one of which is ********************* which manages and/or owns many of the large vision corp's like ***************************** and even the vision stores at *********  We mail out due diligence letters, as mandated by state unclaimed statutues.  We do not require the first four os anyone's SSN and I have attached a copy of a response we received today in which the person read and understood the letter and did not include the first four.  We've been in business as a thrid-part compliance provider for over 20 years and we do receive a complaint once every few years when a person doesn't understand the letter.  We've come to realize it's part of the unclaimed process.  The complainant can follow the instructions on the letter, or not do anything with the letter, and the item will be reported to the state as part of National Vision's escheat compliance process.  Our clients include AARP, PG&E, HP, *** Cable, among others.  I'm sorry the person did not understand the letter but she is not required to respond to it, but it is an attempt to reunite them with their money prior to reporting it to the state of that person's last known address.  We have been a memeber in good standing of the *************** BBB for over a decade and we've had maybe 3 complaints, all due to people mis-understanding the due diligence letter.  The attachment I have provided is not to be shared with the complainant as it has nothing to do with her, but to show the process is real.  I know you're doing your job but this should clear this up.

  Business Response

  Date: 10/06/2024

  If that person looks at the letter, there is no asterisk next tp the first four of the **** thereby it is not a required field.  

• Initial Complaint

  Date:03/30/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is not a legitimate company. I received a letter stating they represent Boston National Title Agency and that I have a title balance of 314. I did a closing with my personal bank so I did some research to see if ECFS was a legitimate company according to the internet everything seemed legit and I read something on this site and a man said he submitted a check and no follow-up. So I called Boston National Title and gave them the file# that was listed in the letter and they said that they do not work with ECFS and that the letter is fraudulent. Please do not send these people your money. Follow up with your personal bank and title agency.

  Business Response

  Date: 03/30/2023

  We perform unclaimed compliance for many companies, and Boston National Title Agency has been a client of ours since 2015.  Part of the compliance process involves mailing out due diligence letters, of which this lady received.  She also faxed over a copy of the letter, and a page in all caps, that she was going to register a complaint, call the police, etc.  We work directly with corporate accounting with all of our clients, so regional offices would not know of us, unless they cared to check.  You can verify we are a vendor with Boston National by contacting Amity P*******, who is the Director of Escrow and Account Reconciliations.  Her e-mail is ap*******@bostonnationtitle.com.  One of our clients is AARP and they are always calling when we send out due diligence letters, to make sure we are legitimate.  We have been a member in good standing with Central Florida BBB and have dealt with this exact issue two or three timesin the past 10 years.  The complainant can also check out Sunbiz.org, where we have been listed since 2003 (ECS through 2008, then ECS Fulfillment from 2008 through present).  In addition, you can let her know the property in question, check #******** for $314.50 will be reported to the state of Georgia when it's dormancy has been reached and she can retrieve it from the state.

  Customer Answer

  Date: 04/05/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ********* *****

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A request for uncashed check was sent to ECS 10 WEEKS passed so I called ECS and spoke with William C. J******, President I also sent 3 e-mails with the check #. its been another 3 weeks and 15 phones and I have yet to get any update on my check. very despoiled in the level of customer services I've received from this bussines
  

  Business Response

  Date: 12/01/2022

  Business Response /* (1000, 11, 2022/11/08) */
  I do apologize for the lateness of this response, as I cannot find the initial inquiries. I was down in Ft. Myers during Hurrican Ian and was without power for over a week, so I must've overlooked that 9/29 inquiry.
  
  As to the case with Mr.*******, I received 3 e-mails from him (8/26/22, 9/1/22 amd 9/19/22). I responded to all three e-mails, and forwarded the 8/26 e-mail to ***** inquiring about the status, which at that time was still within the 8-10 week time-line we provide for*****. They are our slowest replacement processor. However, I inquired again on 9/13 and was told the replacement check would be processed and mailed the next day, which I then e-mailed Mr.******* with the news. I have copies of all e-mails from Mr.*******, all of my responses, as well as the inquiries to*****.
  
  Mr.******* made an essertion in his 9/19 e-mail in which he stated he spoke with a director at***** and was told all replacements are mailed within 10 weeks. I aksed him for the name of the director and that is when he stopped contacting me. I do want you to ask him the name of the director he spoke to you, as I believe he did not tell the truth, especially his claim that he called us 15 times, of which I have no record of.
  
  It turns out that***** was not able to process the replacement until 10/11/24, amd it was cashed on 10/24/22, a copy of which is enclosed.
  
  It needs to be explained to Mr.******* that the timelines are not statutory timelines, but guidleines. ***** while there replacement time could be faster, is under no requirement to ensure all replacements are mailed within the 8-10 week timeline. Mr.******* filed this complaint as the time reached the 10th week. He also cut off all correspomdence when I inquired as to the name of the director. His complaint is without merit as***** fulfilled the request, just not in the time frame Mr.******* wanted. I hope he at least related that he received, and cashed, the replacement check, and the timeline had nothing to do with his complaint as I did not even realize until today that a complaint had been filed.
  
  Again, I do apologize for the lateness as we pride oursleves on our timeliness in responding to all customers, which Mr.******* cannot truthfully deny, especially in matters such as this. While some of our clients share this timeliness,***** is not one of them, and we cannot force them to work faster, or harder. I apologize it came to this, but I have realized you can never please everybody. We handle over 750,000 unclaimed responses annually and most people are understanding when it comes to a delay in processing, but Mr.******* was not.
  
  I have also attached the FRR (File Resoltion Report) dated 7/11/22, which was sent to**** on 7/11/22. We had received Mr.*******'s response on 7/7 and it was forwarded 4 days later to our client. Again, while we wish***** was quicker, we are stuck once we send the responses to our client(s). I hope this clears thia matter up.