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Business Profile

Convention Facilities

Goben Convention Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convention Facilities.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/01/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a booth at the ************* in ******* for the 2024 *********** on June *****, 2024. I was emailed that we were allowed to pack up and tear down our booths from 1-3pm on June 16. I went over to my booth at 1:30pm and noticed that everything that I had on the table and underneath the table were gone. I tried to pinpoint the responsible party and they all sent me on a wild goose chase. Ultimately, it was Goben that was responsible for taking down my booth and throwing everything at my booth away. I tried contacting them about the situation and they told me that they were not responsible for my stuff at my booth. However, both the email and their kit said that I had between 1-3pm to pack up my stuff and tear down my booth. I had my mobility scooter there and was wondering if they needed their table and chairs back and I had the scooter there, why could they not put my stuff on the scooter, like they did with my flag/banner that I had up? For them to tear down my booth before 1pm is a violation of their contract and should be held responsible for this. I had snacks, a bottle of apple juice, my business cards, and displays on my table. I am seeking compensation of $100 for the loss of my stuff and for pain and suffering that I had to deal with through their actions.

    Customer Answer

    Date: 07/15/2024

    I have some more contact information for you to try:

    ***********************************
    *********************************************
    **************

    *************************
    **************

    EDDY EXHIBITION SERVICES, INC
    ********************************************

     

    Thank You

    ***********************

    Business Response

    Date: 07/29/2024

    Hello,

    Please see the attached email that shows the owner of the *********** trade show compensated *********************** $100.00 cash for his missing crackers, apple juice and business cards.

    This is a trade show with hundreds of attendees walking around. Goben Convention Services is not responsible for any items left unattended in an exhibitor's booth.

    **** was not ******* his ***** from 11am - 1:30pm that day which means that anyone could have taken his juice and crackers. 

    Goben Convention Services workers are very professional and are trained not to discard any items that do not look like trash.

    As far as show break down hours, these hours are subject to change per the show management team.

    Sincerely,

    ***********************************

    Customer Answer

    Date: 07/31/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

Goben Convention Services is NOT a BBB Accredited Business.

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