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Business Profile

Credit Card Merchant Services

Stax Payments
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 79 total complaints in the last 3 years.
  • 19 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/13/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up with Stax for my construction company. My first transaction was between my construction company and another partnership I am involved in which my construction company provided services to. I used my credit card to pay my construction company. Apparently this is not allowed and can be considered a 'cash advance'. Ok fine, I did not know that. Stax not only made me feel like I had done something criminal, but they proceeded to close my account and steal $726 out of my bank account before closing the account. I am working with the bank on being refunded, however Stax trying to steal peoples money needs to be reported on all platforms.

    Business Response

    Date: 10/18/2022

    Business Response /* (1000, 5, 2022/09/15) */
    We have submitted a refund request for the $724 that were the fees from his transaction that he refunded. We are doing a courtesy refund at our expense because these fees are not refunded to us since they were collected by the card brands for the transaction that the merchant processed. We are simply refunding these fees as a courtesy.

  • Initial Complaint

    Date:08/23/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company Stax has processed over 9100.00 of credit car transactions since August 11 th and I e not received a penny of it. I've tried calling them several times to no avail. They just ignore me. I never had any problems with my previous merchant card Processer. We went with them to get the clover system. ****** should be careful about who represents them. I'm definitely going back to square!!
    There customer service is horrible and basically they've stolen my money.

    Business Response

    Date: 09/13/2022

    Business Response /* (1000, 5, 2022/08/23) */
    Funds were held and reviewed by the processing bank******* (who actually owns*******). Our team has reached out via email to notify the merchant that funds were released by the bank and we provided an itemized list of deposits along with Trace IDs so the bank could track them

  • Initial Complaint

    Date:08/02/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Stax did not program our credit card machines properly when we hired them on June 24, 2022. None of our deposit were matching our batch slips. After several calls and speaking to different employees I learned that the machines were not properly programmed and there were several transactions we were not credited for. We have just under $8,000.00 of credit card charges that were not properly run. I was sent a form to sign yesterday that states Stax is not responsible for any money we do not recover and they are not at fault and we will not take legal action against them. They want to re-enter the credit card charges but want the document signed before they do so. Attached is the document sent with their stipulations.

    Business Response

    Date: 09/01/2022

    Business Response /* (1000, 5, 2022/08/04) */
    We reprocessed all of the transactions on Wed. 8/3 and the deposits should hit the account on 8/5.
    We worked with the front desk to provide them with talk tracks and documentation for customers. We also told the front desk that if there are any chargebacks we will waive those fees. Given the nature of the business, we would not expect any disputes or transactions that are not funded.

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