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Business Profile

Data Systems Consultants

beonlookup.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Data Systems Consultants.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/01/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These people over charge.They claim their web service is $19.99 I got billed $68.00 Monthly 2X Last month I canceled my service but I am still getting charged

  • Initial Complaint

    Date:03/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had money withdrawn from my go2bank debit card since Jan 2024 without my permission and for services I never used or requested. It started in Jan 8th 2024 for $1.00, then Jan 8th $16.98, Jan 11th $32.60, Feb 8th $16.98, March 8th $16.98, March 11th for $52.00 2 times total of $104.00. For a total of $188.54.Info is ******* Sofil My debit card info Go2Bank P.O. ********************************* ***** Card #******************* Exp. 11/27 Sec code 858 My birthday is 10/17/2000 My soc sec # is 235-47-8020

  • Initial Complaint

    Date:02/17/2024

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I found a charge on my bank statement from this company for $68.22 that was charged on 2/5/24. It prompted me to look at my previous bank statements and they have been charging me $68.22 monthly since at least September 2023. I have never had an account with this company. I looked the website up and tried emailing the the email listed but it was an invalid email and every time I have tried to call the number for support no one answers.

  • Initial Complaint

    Date:11/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had signed up for a free trial with Beonlookup.com on or about March 1, 2023. I had meant to cancel it after the search I'd done, but forgot. Then later in the month I saw the $68.22 Beonlookup.com charge on my bank account statement. I went back to the Beonlookup.com website and completed a form that was said to be used for requesting cancellation. That was roughly March 26, 2023. I assumed that was that. But apparently I have been charged the $68.22 every month regardless of my efforts (which are all reportedly noted in their file). I even called Beonlookup.com's noted **************** # *************), but, although they admit there is record of my cancellation requests (as far back as the original request in March) my account remained active because I didn't call them directly to cancel. When I asked why there is nothing on the site that says that the form has to be followed up with a phone call, I was told it was their policy. I even called another number from the Beonlookup.com website *************) which was answered by ************ employee who told me the same thing as Beonlookup.com. I could only get the last 3 months charges refunded, even though they admit to having my March request to cancel. I was told I can only get a refund for the past 3 months. I was told that it was stated that way in the terms and conditions. When I pointed out that the terms and conditions said all refund requests are handled on a case by case basis, I was just given more "policy" jargon. I was also told a number of e-mails had been sent to me telling me to call to cancel after I submitted the aforementioned form. I don't recall ever receiving any emails, nor can I find any in my files. I don't think it's fair that I was under the impression that I had done what I was supposed to be doing, but Beonlookup.com continued to charge me $68.22 each month. I am respectfully requesting BBB's assistance in obtaining a full refund from Beonlookup.com dating back to April 1, 2023.

beonlookup.com is NOT a BBB Accredited Business.

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