Reviews

Review Details

• Review frompaulo F

  Date: 02/14/2025

  1 star
  I called due to a package never being delivered. I was told by the agent on the phone that overall would handle the whole process. As I continued to speak the agent he advised his team was working on the issue and the they were in the process of contacting the driver. As the conversation continued he kept reassuring "his team" was working on the issue and that one rail would replace and redeliver the product. I explained that I needed the product replaced as I have camera footage of my front door and the delivery never made to my address I further explained that the picture the driver provided of the delivery was taken from the street in the drivers vehicle and showed no package.. but kept giving vague answers to my questions. I asked to speak to a supervisor who was also not helpful. At that point the agent named ****** changed his story stating that I call the physical store and that onerail could not make a claim without the store starting the process. I asked him to explain what had changed in the five minutes we spoke and immediately stated that this was the process. I asked about the replacement he promised and he changed his story stating that I would have to contact the store ****** attempted to get me off line sevrlerala times, but I insisted on speaking to a supervisor. As I waited for the supervisor ****** continued to misinform me stating he was making contact with the driver. d had no explination as to why I was lied to by ******. **** did not seem interested in my concern. I asked to make a formal complaint and he advised he would listen to recording of the call. I asked for a follow up on his complaint and he advised there would not be one.

• Review fromKaren W

  Date: 01/03/2025

  1 star
  ****** uses this third party service for same day deliveries, and they are awful. They delivered two orders to two different addresses other than mine. When I called to ask for resolution, they refused. Be careful with this company.

• Review fromKevin W

  Date: 11/25/2024

  1 star
  On September 18, 2024, a replacement fridge was delivered to my home by OneRail, a contractor hired through a local appliance center. During the removal of the broken fridge, the delivery men struggled to maneuver it through the front door. Instead, they carelessly placed it on the foyer floor and removed my front door to extract it.Afterward, I discovered noticeable rips and tears on my floor caused by how they slid the appliance. When I pointed this out, they denied any responsibility.I contacted the appliance store and shared photos of the damage, and the store manager filed a claim against OneRail. He visited my home, validated the damages, and took additional photos.On September 25, 2024, OneRail acknowledged the claim and requested two estimates for the flooring repair. We submitted the estimates, and OneRail confirmed receipt, stating it would take ***** business days for a response.After following up, I was informed that the drivers insurance denied reimbursement due to conflicting accounts about the fridge's placement. This is unacceptable. Now, I must file a claim with my homeowners insurance due to someone else's negligence. Its outrageous our claim could be denied despite clear evidence. Customers, beware!

• Review fromRyan S

  Date: 11/13/2024

  1 star
  I paid $110 to have a sofa delivered. I purchased the furniture and delivery guarantee on 11/10 with guaranteed delivery on 11/12. I call 3 times the day it was supposed to be delivered, got someone who barely spoke English saying the driver was unresponsive. I now have to take a SECOND day off of paid work, lose 2 days of MY income because of their gross incompetence.

• Review fromMichael C

  Date: 11/08/2024

  1 star
  Does not pay and the dispatcher ********* ******* is a lier and a scamer.

• Review fromLisa R

  Date: 10/13/2024

  1 star
  don't bother! purchased a fridge at a *******, il store and was told it would be faster if i could pick it up myself since they had been having terrible delivery service with onerail delivery. they put in for the delivery and it comes back with a deliveryman's name on who will be picking up and then they just don't show up. i decided to risk it and sure enough they had 7 deliveries for that day and they again say they were picking up from the store to deliver items but don't show up or cancel the pick up late in the afternoon. luckily after a few days they found another company to use. terrible reliability!!!

• Review fromrachel d

  Date: 09/05/2024

  1 star
  absolutely terrible company. i ordered a rather expensive furniture set on friday 8/29/24. Online, it gives you the option (on american freight website, who i will also be filing a complaint about) to pick your day of delivery. Saturday 8/30 was listed as available, and it specifically says "someone will contact you within 24 hours to SCHEDULE delivery". 3 days go by, I get no phone call. Randomly on tuesday 9/2, i get a call at 1pm from american freight saying "delivery drivers are here now to pick up your furniture, they'll be heading to your house shortly". I WORK. MY HUSBAND WORKS. NO ONE EVER SCHEDULED THIS DAY OR TIME. I NEVER HAVE EVEN GOT A PHONE CALL TO SCHEDULE STILL. i said "no one is home until at least 4:30." was told they would come at that time. 5pm comes around, still no delivery. i call the one rail company and was told confidently by an employee " they are on track to deliver today before 7:30." it is now thursday 9/5, i have spent the last 3 days calling american freight local branch, the actual corporate branch, and one rail. NO ONE CAN FIGURE OUT WHY MY FURNITURE IS NOT BEING DELIVERED. ITS BACK AND FORTH, NO ONE WILL HELP ME!!!! WORST COMPANY I HAVE EVER DEALT WITH, AND THEY STRAIGHT UP LIE TO THEIR CUSTOMERS. AND THEN CHARGE 100$ DELIVERY FEE ON TOP OF IT!!!!!!!!!!!!!!!!!!!!!!!