Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/26/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/19/2024 I received a root canal from this office. Unfortunately their office staff did not bill insurance correctly by only submitting half of the bill to insurance which they paid in full. I have spoken to their staff several times and repeatedly asked to speak to the office manager which has never happened. They have received the full amount they would have charged had I not had insurance, but because I am insured and they incorrectly billed insurance they have sent me to collections illegally. All I am asking is that they accept the mistake they made and remove my account from collections before legal action is taken.

  Business Response

  Date: 10/24/2024

  We submitted the fees to the insurance. The insurance paid us with the incorrect fee schedule. The patient has a balance remaining. The patient signed a treatment plan where he agreed to pay whatever the insurance does not pay. He also signed a document that states he understands any remaining balance that the insurance does not pay will be the patient's responsibility. Every company has a collection agency when a patient does not pay their bill. We are in our right to utilize a collection agency. We have attached the treatment plan, the consent form, the progress notes, the insurance verification form, the explanation of benefits that we received from the insurance company. He understands everything that I am writing in this paragraph. 

• Initial Complaint

  Date:10/19/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a root canal on #3 tooth in late 2019. Subsequently the entire top of my tooth broke off, forcing removal of the tooth. I contacted Orlando Endodontic Specialists and made an appointment, hoping they would provide me some refund. What they did was charge me $120 more, just to have them say, "it's broken." No apologies, no refund, and are now threatening to take my account to collections unless I pay. I admit I did not carefully interpret the disclosure I signed (attached), but you can see that they pretty much say they can do about anything to any of my teeth without any recourse.

  Business Response

  Date: 12/20/2022

  Business Response /* (1000, 5, 2022/10/25) */ Contact Name and Title: Kali P**** Office Manager Contact Phone: 4074237667 Contact Email: [email protected] We are sorry to hear that you were not satisfied with our services. We strive to make each patient's experience a pleasant one. We have policies and guidelines in place so that each patient is fully aware of their rights and obligations after having any procedures completed by Dr. T*****. Consumer Response /* (3000, 7, 2022/10/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was not aware of any time limit in regards to my tooth failure. As I stated, I merely contacted them to see if they would provide a refund (partial or full) of the work they had done. The only way for me to communicate this to them, to my knowledge, was to set up an appointment. At this appointment, they stated a $15 co pay. Afterward, they billed me for an additional $108, with the only result being saying that the tooth was unsalvageable, which I already knew. I should not be responsible for this $108. I pay my bills promptly when due, as evidenced by a credit score of 835. If you feel you must pursue this claim against me, I'll take the credit hit, and I'm glad that this will be posted in a public forum so that others would see this and hopefully not use this practice. Clearly any anyone with reason can see what has happened. The use of such extreme waivers prior to work should be a good indicator to anyone thinking to do business with them. I think it is a disgrace to treat me in such a manner, as I am now without a tooth requiring a full implant, abutment and crown, after paying what I already did. At least it can be said that this company lacks any compassion toward its patients. Business Response /* (4000, 11, 2022/11/22) */ As stated in our previous communication with all the details of this service, a copy of our policies that are given to the patient prior to services being rendered; there is a time schedule that must be followed after any treatment is performed. The treatment was performed on 10/15/2019 and the patient didn't contact us until 2/16/2021, where he scheduled an evaluation. Due to the fact that it had been over 1 year since the previous evaluation, it is our responsibility and policy to charge an evaluation and x-ray to see if there have been any changes in the anatomy of the tooth and surrounding areas. Therefore, we did charge an evaluation and x-ray which totals $108, which was billed to the insurance company provided by the patient. We then submitted a claim to the insurance company that was provided by the patient and they denied the claim. On the paperwork that a patient signs prior to being seen at our office, we clearly state that we will not enter into a dispute with the insurance company on their behalf. We submitted the claim twice within the timeframe and the insurance company did not pay their contracted fee, therefore, it is the responsibility of the patient as stated in our consent forms as well the Treatment Plan that is signed prior to services being rendered. As stated in our last response, we strive to make each patient's experience in our office as pleasant as possible. We are very sorry to hear that you are disappointed with our policies, but we do provide these forms PRIOR to being seen by the doctor so that each patient is fully informed and has the opportunity to choose to have services performed or not.