Complaints

This profile includes complaints for Lean Time Keto's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Lean Time Keto has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Lean Time Keto

  101 S Eola Dr Unit 1113 Orlando, FL 32801-2885

• 

  Lean Time Keto

  8575 Somerset Dr STE A Largo, FL 33773-2720

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I saw this product online, it guaranteed for you to lose weight. The Billionaires on the ** Show Shark Tank all bought into this product. Biolyfe Keto Gummies, For 1 bottle and one FREE bottle it is advertised for $39.99, I was charged $199.99, I looked at my debit card balance, I was shocked !! Many Celebrities swore by how it worked for them. I called the Company that night and left a VM message to call me. I never received a Call Back, I went to my Bank and canceled that debit card, I also filled out a Bank form requesting a Refund.. Please put a Minus -F on their BBB rating.Thank you *********************************

  Business Response

  Date: 01/24/2023

  
  
  

  ---------- Forwarded message ---------
  From: Support <**********************************>
  Date: Tue, Jan 24, 2023 at 9:36 AM
  Subject: Re: Case ID ******** Reminder - [LRM-MVKHB-920]
  To: ************************* ************************************************************************************** *************************************************** ********,
  
  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the delay in response as we experienced an internal communications error that caused the delay in addressing this complaint. We're only been notified recently of this complaint.
  
  We highly apologize that you may have overlooked our promo bundles. As per double-checking, your account was fully refunded $199.99 on 01/05/23. Rest assured, the account is canceled, and you won't receive any further charges.
  
  Thank you for being so patient. If you need anything else, let me know if I can help.
  
  cc: *************************
  Consumer Affairs Representative
  
  Sincerely,
  Customer Service
  **************
  

• Initial Complaint

  Date:09/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 8, 2022 I ordered a bottle of Keto Diet pills for $60.00. I have since then every month had $199.98 TAKEN OUT OF MY CHECKING ACCOUNT. I have tried to contact them to to avail. I need this to stop and get my money back. I do not want their product and I want them to immediately stop taking my money.
  

  Business Response

  Date: 11/09/2022

  Business Response /* (1000, 17, 2022/10/14) */
  Hello ****,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
  
  We highly apologize that you may have overlooked the terms. Your initial purchase rolls into a monthly auto-ship program if not cancelled 30 days from the order date. As a one-time courtesy, we went ahead and issued a refund of $119.98 as a one-time courtesy. Please allow 5-10 business days depending on your bank's processing time, for the credit to reflect in your account.
  
  Rest assured, the account is cancelled, and you won't receive any further charges.
  
  Thank you for being so patient. If you need anything else, let me know if I can help.

• Initial Complaint

  Date:08/05/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a time only an order for Lean Start Keto (now based out of Brandon, Florida). I wanted ONLY 1 bottle, got a pack of 5. As soon as it arrived I tried them because they had a money back guarantee promised. I sent an email immediately and told them they didn't work and I wanted a refund. In less than 30 days, 28 to be exact, another charge was placed on my credit card. I did not have any information on this in the alleged "terms of service " that I read before agreeing to my single bottle purchase only. Each billing was for $199.99. I explained I wanted NONE of the product, wanted the guarantee offered and I returned ALL 9 bottles of the unopened product following their instructions. I waited more than 1 month and received zero refund. Reached out again via email so I can maintain copies of communications through my emails, and received a $149.00 refund BUT ONLY AFTER CONTACTING them again. I have contacted my bank, local law enforcement. I want my FULL REFUND FOR 9 BOTTLES. I paid for my own shipping to return them. Now I get an email saying they are going to charge me $10 per bottle for the refund processing fee. This was not on my terms or service, no paperwork at any time with the product to state this and DIRECTLY goes against their full refund policy. Clearly this is just a scam. All of the websites online reviews indicate nothing but complaints of fraudulent charges, fraudulent autoship programs and refusal of the company to follow their own stated policy of a FULL REFUND. I spent just shy of $400 Plus the shipping costs to return 9 sealed and unopened products including still SEALED IN THE ORIGINAL SHIPPING PACKAGE UNOPENED. Original order on 5/9/23, notified the company on 6/4/22 after less than 1 week of requesting a full refund which they acknowledged yet on 6/7/22 they sent and charged me for 5 more bottles AFTER I HAS ALREADY CANCELLED & HAD ALREADY REQUESTED A FULL REFUND. BBB please help shut them down!
  

  Business Response

  Date: 08/16/2022

  Consumer Response /* (2000, 5, 2022/08/09) */
  --------- Forwarded message ---------
  From: BBB Info
  Date: Mon, Aug 8, 2022 at 12:31 PM
  Subject: Fwd: Complaint Transfer for Complaint Number:********
  To: *********************************
  
  
  
  
  ---------- Forwarded message ---------
  From:****************************************
  Date: Mon, Aug 8, 2022 at 12:24 PM
  Subject: Fwd: Complaint Transfer for Complaint Number:********
  To:
  
  
  
  ---------- Forwarded message ---------
  From: ************** via Dispute Resolution ************************
  Date: Fri, Aug 5, 2022 at 3:55 PM
  Subject: Re: Complaint Transfer for Complaint Number:********
  To: ************************
  
  
  Same Company. I have a good news, they have paid me back my full amount that I paid them. Thank you for your help. Without it I don't think I would've ever seen my full refund as their website promises.
  
  Much appreciate it,
  
  ************
  
  Sent from my iPhone
  
  On Aug 5, 2022, at 11:44 AM, [email protected] wrote:
  
  ************
  ************************************
  Dear ************,
  
  Thank you for contacting Better Business Bureau' Serving Northern Colorado and Wyoming regarding your complaint. After further review, it appears that the information you provided involves a business located outside of our BBB's service area. Therefore, we have transferred your complaint to the BBB office listed below for processing.
  
  BBB of Central Florida, Inc.
  1600 S. Grant St.
  Longwood, FL 32750
  [email protected]
  (407)621-3300
  
  If you have questions or concerns, please contact the above mentioned BBB office.
  
  Thank you again for using BBB services.

• Initial Complaint

  Date:07/18/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was billed for a monthly subscription for the product when I ordered ONE bottle to try. The product is falsely advertised and the company is difficult to reach to resolve issues I am requesting a refund for 2 recurring charges of ****** and ****** respectively billed on 5/3 and again on 6/1:22. Any assistance would be much appreciated. Thank you.

  Business Response

  Date: 07/18/2022

  from: Customer Support <************************************>
  to: *****************************************
  date: Jul 18, 2022, 11:52 AM
  subject: BBB Complaint ID: ******** Consumer: ***********************
  
  Hello ******,
  
  We regret any inconvenience that the customer has experienced, and we
  assure you that we are doing everything possible to resolve their
  complaint. We take great care to ensure that important matters such as
  this are properly managed.
  
  When placing an order for Lean Start Keto, you were required to agree to
  the Terms and Conditions. It states that you must call and cancel if you
  do not wish to subscribe and receive a shipment every 30 days. If a
  cancellation is not made, you will be sent new products every 30 days
  and be billed for new products. We did not receive a cancellation
  request from you in the allotted time, so we naturally assumed that you
  were satisfied with the product and charged you accordingly, as agreed
  to by the Terms and Conditions.
  
  Unfortunately, some of our customers do not read over the terms before
  agreeing to them in some cases. We do list our phone number and email
  address in our emails, product labels, and packing slips for customers
  to be able to contact us if they are not sure of the terms or have any
  questions about the products.
  
  As a one-time courtesy, we processed a refund of $199.98 today. Please
  allow **** business days depending on your bank's processing time, for
  the credit to reflect in your account. Rest assured your account is
  canceled, and you won't receive any further charges.
  
  I appreciate your patience. If you need anything else, let me know if I
  can help.
  
  Sincerely,
  
  *********************
  Account Manager
  

  
  

• Initial Complaint

  Date:07/13/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Keto Start has charged my credit card without my consent. Probably for the same reason every other complaint against them exists. I had an order which my son input for Lean Start and they would not refund the money for that product either. I did receive it and was told that since I received it, I could not return it. Now the new charge is for Keto Start for $139.99. I did not agree to any memberships or other forms of this product or service. The charge is undoubtedly not approved by myself.

  Business Response

  Date: 07/13/2022

  Hello *******,

  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed. 
  
  When placing an order for Titan - MUSCLE 5, you were required to agree to the Terms and Conditions. It states that you must call and cancel if you do not wish to subscribe and receive a shipment every 30 days. If a cancellation is not made, you will be sent new products every 30 days and be billed for new products. We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly.
  
  Unfortunately, some of our customers do not read over the terms before agreeing to them in some cases. We do list our phone number and email address in our emails, product labels, and packing slips for customers to be able to contact us if they are not sure of the terms or have any questions about the products. 
  
  As a one-time courtesy, we processed a full refund of $139.99 today. Please allow **** business days depending on your bank's processing time, for the credit to reflect in your account. Rest assured your account is canceled, and you won't receive any further charges.
  
  I appreciate your patience. If you need anything else, let me know if I can help.
  
  

  Customer Answer

  Date: 07/13/2022

  7/13/2022
  

  Better Business Bureau:
  
  I have reviewed the response made by the business, and find that this resolution is satisfactory to me. However, there was no paperwork included with the initial order which I attempted to cancel, nor was there verbal questioning regarding acceptance of another shipment to be made. I will accept the refund, thank you.

  
  Regards,
  
  *******************************