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Business Profile

Display Fixtures

Barr Display Company, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Display Fixtures.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 1st 2024 I made a shelving purchase as well as special delivery purchase which was **************** with inside delivery. The total purchase was $1,627.28. Upon delivery arrival the courier was unable to make inside delivery and attempted to leave the delivery on the sidewalk. I stated and showed the courier the paid invoice for "inside delivery". He informed me that ***** freight only does inside delivery on pallets and the pallet that it shipped on was to large to fit through the door. The company should have told me this at purchase, which they NOT they simply secured the sale and went on with normal business. I contacted the sales person to try and figure out a solution for them to honor the delivery instructions (which I paid for) and I was given the option to keep it and try and get it inside myself and they will take half off the shipping or they will accept the returned shelving back however, they are attempting to charge me a "re-stocking fee" for a delivery that they sold and excepted payment for. I expressed that the unsuccessful delivery was of no fault of mine and they should have made sure the delivery would work at my location before they charged me for a delivery service that was unavailable to my location. I would never had made the purchase if "inside delivery" which I paid for, was not an option for me. I have email correspondence as well as purchase documentation if needed. I am seeking a simple resolution to this by way of a full refund + full shipping refund whereas the unsuccessfull delivery was not my fault. I simply paid for a product and a service (which was not fulfilled). I received an email with delivery instructions and policies today 2/08/2024, AFTER the unsuccessful delivery and after I requested Full reimbursement due to their inability to deliver my shipment "inside" as paid for. I have been attempting to get the information for **** Displays legal representation which they are not responding back.

  • Initial Complaint

    Date:08/10/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered a display case for our school. The case came in July, when the school was closed, and was received by our maintenance department. The display case was wrapped up and FedEx left. The next day, our maintenance department unwrapped the case and noticed an irreparable section of the case, quite prominent, that was damaged. They are not able to repair this. Our option from Barr Display was to keep the cabinet for a 5% price reduction or to ship it back at our expense. Since shipping was MORE expensive than the actual cost of the unit, that's not a viable option. I requested a 30% discount and was told "You can still use the unit" (because the damage was not structural, only cosmetic). Very disappointed that Barr Display sent us a damaged unit, or the unit was damaged in shipping, and our recourse is a 5% discount.

Barr Display Company, LLC is NOT a BBB Accredited Business.

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