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E-Books

American Hotel & Lodging Educational Institute

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/24/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Hi, please find the receipt attached. I did include the email of the company but I will again here.

    The company address and phone number is:

    Ann M****** 
    Customer Operational Specialist
    National Restaurant Association
    **** ***** ****** ***** *** * ******** ** *****
    ** ************ * ************ * *************

    ***********************

    Thanks

    one.
    I asked if the have the one my son needs by she said they didn't.
    In me meantime and filed a claim with my credit card company who is also getting the runaround by this company.
    I just want my money refunded and that is all, please assist.
    Thanks ******* *****

    Business Response

    Date: 05/01/2023

    Good morning,

    I hope my email finds you
    well.  First, I would like to apologize for the delay in our
    response.  Upon further review of sales order ******** for customer ***** **** and the purchase of the Managing Hospitality Human Resources e Book. I am
    sorry to report that we are unable to provide a refund of the purchase. 
     The ebook code that was provided to the customer has been redeemed and is
    no longer available for use.

    Our system provides three
    notifications to the purchaser of the product that they have purchased. When
    the product as been ordered,  when the order confirmation is issued and
    before the product code is redeemed in the VitalSource platform. 

    If the product code had not been
    redeemed we would have been happy to move forward with the requested
    refund. 

    I am enclosing the attached
    documents for your review and records.  

    Jesus
    T*****, CHS, CGSP | Sr. Customer Operations Supervisor
    National Restaurant Association
    6751 Forum Drive, Suite 220 | Orlando, FL 32821
    P : 407-999-8141| E : **********************
    ********* * ********* * *************** * *******************

American Hotel & Lodging Educational Institute is NOT a BBB Accredited Business.

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