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Business Profile

Electrical Contractors

CG Electric

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electrical Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/04/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.



    Complaint: ********



    I am rejecting this response because:   

     

    To this day, we have yet to receive an email after we gave it several times. We have requested a detailed invoice, but electrician only sent over receipt of the amount charged to our card, no details of services rendered.

    This has made me suspect that this company does not want to show proof of work completed. With a detailed invoice, a customer can compare what one company is charging for and compare apples to apples. We requested all lights to be replaced and repaired and later notified by our tenants that two lights were left undone. An extra $600 would have to be paid to complete the job. Very unfair and dishonest from our perspective.

    We are hoping that this is not done to any other future clients. 





    Sincerely,



    ******** *********

    Business Response

    Date: 10/06/2023

    We are very sorry for the misunderstanding but We explained  the diagnostic in detail and priced it accordingly , We explained what was wrong with  it. After they agreed we proceed with the work.  

    After troubleshooting and  fixed the issues, we gave free work installing extra regular breaker we found in bad shape as the same existing brand and model, the other breaker was replaced and charged for it because is more expensive as we told them in the diagnostic (GFI/ARCFault breaker)   we explained again what we did and we proceed to charge for the job by phone. Extra work were recommended to the customer and they told us a handymen will do the job. A week  later they wanted us to come back and extra charges applied plus the the extra work to do.

    A receipt was provided immediately after charges by phone, they wanted more explanation and we fail to do so because we had a wrong email.  

CG Electric is NOT a BBB Accredited Business.

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