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Business Profile

Entertainment

CRB Entertainment

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Entertainment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Ex-fiance and I hired the services of ******** **** for our DJ and entertainment for our wedding. Our wedding was scheduled for November 23rd and we notified Mr **** that the wedding was canceled on November 8th. He did not respond to the email until November 12th and stated that "Any cancellation within two weeks have no refund". The cancellation was (15) days before the wedding and further more, upon request, Mr **** was unwilling to outline where on the agreement it said no refund would be issued. Mr **** and his company CRB Entertainment, are keeping my money at what is one of the most difficult times I have faced since my Ex-fiance and I are now separated. I am requesting a full refund as no services were rendered before the wedding occurred. I am willing to allow him to keep $300 for cancellation fee but any amount more than that is unreasonable. Attached will be the (2) Zelle payments I sent to CRB Entertainment as well as the proposal we agreed to that does not show a (2) week penalty. Thank you with your assistance in this matter.

    Business Response

    Date: 12/02/2024

     ID# ********
    Response to BBB Complaint from **** *****
    Letter Attached


    December 2, 2024


    To Whom It May Concern:


    While we want all clients to be satisfied, CRB Entertainment forfeited being hired by other clientele for a
    busy Saturday, November 23, 2024, for over three months, and the full amounts paid to CRB Entertainment
    belong to CRB Entertainment as outlined within the contract.


    CRB Entertainment & ******************* received a signed contract from ********** ***** as the
    representative for the ***** Wedding, dated August 7, 2024. All three pages of the contract are either
    initialed by the client or signed by the client. The wedding date was held for Saturday, November 23, 2024.
    Saturdays are one of the busiest days for weddings, if not the busiest, and the reservation was during the
    Holiday season. This date was held for the client for over three months. The total DJ package was worth
    $1,955.00 and the client was given a 20% discount worth $293.25, plus $495.00 (Free upgrade) equaling a
    total savings of $788.00 to the client. The total invoice after all the provided discounts was $1,661.75. The
    deposit of 50% was due with the booking contract and the final payment was due within 30 days of the
    official event date (on or before September 23, 2024). The terms and conditions on page two of the contract
    state that the deposit is non-refundable. Therefore, the client agreed that at minimum, $830.88 is nonrefundable
    at any time. Within the same terms and conditions, if the client cancels the event for any reason,
    any monies received would be kept by CRB Entertainment and the client is provided the opportunity to
    reschedule with CRB Entertainment and the date must take place within 24 months of the original date.
    Additionally, if the event is cancelled by the client within 72 hours, both the event opportunity and the full
    amount is fully owned by CRB Entertainment. It is also written that notice of cancellation is only deemed
    received upon direct voice contact with CRB Entertainment and the client, and a written letter signed. Here,
    the client states he canceled the contract via an email dated November 8, 2024, which is two Fridays before
    the wedding, and it does not follow the required cancellation procedures per the contract. Even if the client
    had followed the requirements for proper cancellation, CRB Entertainment would keep the full payment,
    and the client would be able to have the DJ services at another event within 24 months. As CRB
    Entertainment forfeited being hired by other clientele on a busy Saturday, November 23, 2024, for over
    three months, the amounts paid to CRB Entertainment belong to CRB Entertainment as outlined within the
    contract. 


    The remedy available to the client is booking another event within 24 months from the original date for the
    same services, per the agreed upon contract. 

    Customer Answer

    Date: 12/03/2024

     
    Complaint: 22570192

    I am rejecting this response because I am requesting the outlined contract with my signature on it. If you cannot provide my signature on any contract I am requesting a full refund as I am the person that was charged.  

    Sincerely,

    **** *****

    Business Response

    Date: 12/09/2024

    Second response: The contract is the same as initially provided by Mr. ****** It is for the ***** wedding and signed by his ex-partner, ********** ****** Any payments made by ********** and/or **** on behalf of the ***** Wedding were corresponding with this contract only. If Mr. ***** voluntarily made payments on behalf of the ***** wedding and he wants a refund, any complaint needs to be directed to his ex-partner Ms. ***** if those funds were a gift to her. There is no right to a refund pursuant to the terms of the contract. Additionally, if Mr. ***** is now saying he is not a party to the contract, then he also has no standing to file a complaint for services and his complaint should be dismissed immediately.

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