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Business Profile

Event Ticket Sales

Concertticketcenter.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/06/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ticket Center March 31 I bought 2 tickets Cost usd 179.00 Concert Oct 9th 2023 No seat selection was chosen. No calls accepted I emailed I had an online chat with them. They adviced tickets will be received in Oct I asked why do I have to wait 6 monhts for tickets the reply was to prevent fraud The total on my credit card was 626.89 Cad dolalrs which then changed to 640.42 Cad dollars My complain is 1. Why do I need to wait for tickets 2. Numerous complaints against this organization 3. Why is the service charge so ridiculous for no service at all If I wait until Oct I may not have tickets at this point it will be to late to see this band Queen I tried to resolve with ****** **** they do not want to touch this until Oct.

    Business Response

    Date: 05/11/2023

    We have been unable to locate a ticket order within our system matching the client's name, email address or phone number. We would suggest the client reference their order receipt or, if not received, contact the merchant on file for the charge.

  • Initial Complaint

    Date:11/12/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sold Tickets to a concert that newver occurred and will not occur b/c Musician is already playing in other venues and not at the ticket location, but they refuse to return the funds to me and many other victims!!!!

Concertticketcenter.com is NOT a BBB Accredited Business.

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