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Business Profile

Exercise Programs

Wakefit LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Programs.

Complaints

This profile includes complaints for Wakefit LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Wakefit LLC has 4 locations, listed below.

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    • Wakefit LLC

      5399 Jessamine Ln Orlando, FL 32839

    • Wakefit LLC

      3150 S Orange Ave Orlando, FL 32806-6223

    • Wakefit LLC

      5448 Central Florida Pkwy Orlando, FL 32821-8774

    • Wakefit LLC

      1954 W State Road 426 STE 1160 Oviedo, FL 32765-8897

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:10/28/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I joined 9Round kickboxing gym in 2021. Paying $94.79 per month. In March 2022 I decided to cancel my membership based on the fact that the owner of the gym could not keep good trainers staffed because she wouldn't pay them properly. Overall, after all the other gyms opened after COVID restrictions lifted, I was ready to find a better gym. I communicated with my favorite trainer at the time - Jane - and have texts confirming the day I would come in a fill out the cancellation form. I filled out the form on March 23rd and my membership would be cancelled April 23rd. On September 17th 2022 I realized 9Round never cancelled my account and has charged me $569 in faulty charges to my debit account. I called 9Round over 40 times, sent email, contacted on social media, no one would answer. I finally had to go to the location. A trainer named Jack told me they were in the middle of changing owners and removed my card info. The old owner ignored me until the new owner came in. Now the new owner says she will not be refunding me. Even though she owns another 9Round location here in central FL and has the funds. I tried disputing with my bank but since it's a debit card, and the transactions are over 30 days old, no luck there. I have proof in form of texts that I did go in and cancel that day in March.

    Wakefit LLC is NOT a BBB Accredited Business.

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