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Business Profile

Family Entertainment

Crayola Experience Orlando

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Family Entertainment.

Complaints

This profile includes complaints for Crayola Experience Orlando's headquarters and its corporate-owned locations. To view all corporate locations, see

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Crayola Experience Orlando has 2 locations, listed below.

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    • Crayola Experience Orlando

      8001 S Orange Blossom Trl Orlando, FL 32809-7654

    • Crayola Experience Orlando

      1100 Church Lane Easton, PA 18042

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:10/28/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      10/27/2024 *** been trying tirelessly since this morning to log into my crayola account. So i hit forgot pw and it never emails me a pw...I finally called customer service to ask them why the coupon code SGH24 was not working they said it should work, it never did. They also said since it was Sunday id have to wait till the Marketing manager comes in on Monday to see what they can do to resolve. I told her I want to go in today can they contact the manager at the Orlando location and explain to them why I could not use it. She said they could not and i just have to wait. It is so horrible that there is no way to get in touch with someone about the error i am facing when im still not able to log into the account and ********************** still have not even sent me a password when i clicked forget my password serval times now. It is even horrible that they could not contact the manager at Crayola Orlando and explain to them that the code was not working online so if they could honor the discount in the store that would have worked. **************** needs to get better at communicating instead of telling us just wait till Monday when someone is in the office...i would love to wait till Monday but Crayola is opened now and we wanted to go now and use the discount.

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