Complaints

This profile includes complaints for Mossy Oak Fence's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Mossy Oak Fence

  2120 N Orange Blossom Trl Orlando, FL 32804-5611

• 

  Mossy Oak Fence

  271 Southridge Industrial Dr Tavares, FL 32778-9127

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract to have a fence installed. Contract states fence will be lifted 2 inches from ground and 6 ft high two custom built arch gates one is a single one is a double. I gave them half down deposit 6409.00 with balance remaining of 6409.00. They installed the fence and gates, gates were uneven and fence is sitting on the ground. The fence height for all panels but two are between 4 and 6 inches from being 6ft high. I spoke to the installers who did not speak English. They called there supervisor Eddy who translated over the phone I explained what was going on and that he needs to come to the job site due to all the issues. He said the would have to send another crew out the following Mon. The other crew came out and fixed the single gate, but was unable to make the double gate match. Eddy again was called and he said again would have send another crew out the next Mon. Another crew comes out and fixes the double gate and when asked about self closing hardware due to pool code they said the didn't know anything about it. This crew made it right and went to home depot bought self close hardware and installed. After they left we noticed the gate hinges were installed different from each other not matching. Mossy Oak was contacted again about the issue and Eddy called back left message for me to call. I tried several times to call only to get a message saying unavailable can't leave a message mail box is full. I texted them all info and that the supervisor Eddy has still not shown up about the issues. To this day nobody has contacted me back or shown back up to the job site. Contract was signed on 3/17/23 and now we are in mid May with this still not completed. The installers put the permit on the fence as if this is completed. This is not completed to the contract and will not be inspected until we reach a resolution either fix to contract specs or forfeit remaining balance and give me a paid in full and I'll use the money to fix what needs done.

  Business Response

  Date: 05/23/2023

  Mossy Oak has been in contact with our client, and a site visit was scheduled with our Manager.

• Initial Complaint

  Date:11/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After doing a lot of research, I chose Mossy Oak Fence to replace my existing wood fence with a new vinyl fence. The cost was $10,000. I expected, and rightly so, that it would be a quality product that price. However, now whenever we get a little higher than normal winds, the fence comes completely apart to where the slats in the panels go flying into multiple neighbors yards. I have sent them pictures, left many messages that go unreturned, sent my story to the Action 9 Reporter & can't get any help. Every level of employee at Mossy that I've spoken to has been useless! They won't even send anyone out to just LOOK at the problem. I believe the slats were cut too short to begin with, so they don't sit down in the header/footers deep enough. It could also be that the header/footers weren't cut long enough to prevent them from popping out of place & sending many slats airborne. These slats are DANGEROUS PROJECTILES that could very easily hurt or kill someone!!! They would easily fly through a window! Mossy *** says they are designed to come apart like this!!!! So who gets sued when someone gets hurt or killed, me or Mossy? That's rhetorical of course, but how can that be an approved design that creates projectiles in Central ******* given our hurricane codes???? I'd like the *********************** replaced by ones longer in length or somehow actually secured!!! These pictures are from early September. The one that shows just one panel effected are from last night.

  Business Response

  Date: 12/14/2022

  We understand that our client may be frustrated, but the fence slats are meant in higher winds to come out and fall flat to the ground. All fence companies install them the same way throughout other states and in ******* . If a particular area continues to come undone, then the way the wind is flowing through the topography of the property may need to be addressed separately, that is not the workmanship of the fence. We can place some screws in a few places to help. We will be in contact with the client and set up a site visit.

• Initial Complaint

  Date:10/28/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DATE OF TRANSACTION:
  
  09/01/2022
  Fence installed: 9/16/2022
  
  AMOUNT PAID FOR SERVICE:
  
  $3871
  
  WHAT BUSINESS COMMITTED TO:
  
  Fence vinyl privacy virgin vinyl white 6 feet in height
  80' footage
  All posts 5" x 5"
  Rails/runners 1.5" x 5.5"
  Pickets 7/8" x 6"
  Posts set in wet concrete
  Lifetime workmanship warranty
  
  NATURE OF DISPUTE:
  
  After fence was installed, storm Ian came within one week of installation. Two sections of slats came out and those posts were not set as firmly as the others. I asked Mossy Oak to come and look as the fence had not been inspected yet. They stated that they did not cover storm damage and that the posts are supposed to be flexible.
  
  Also the height of the fence is not what we contracted to. It is uniformly 6 feet in height.
  
  WHETHER OR NOT BUSINESS TRIED TO RESOLVE PROBLEM:
  
  I have sent several emails regarding two posts not set as other posts were set and thus slats came out. They stated they did not cover storm damage, although fence had not been inspected yet. Wanted to charge a fee to come and "fix" damage, although we were able to install slats but again both posts are still not set as firmly as the other posts. I also stated that the inspection had not been done yet. They said they would hold the inspection until someone came out. When we put the slats back in, we asked to reinstate the inspection (as they never came out). Mossy Oak did not reinstate the inspection, so we did that on 10/27/22 and inspector came out on 10/28/22 and stated he would fail the inspection due to a missing "inspection card". My husband told the inspector that the plastic bag that Mossy Oak personnel attached to the fence a couple days after "completion" had not been removed by us and contained only a pink sheet reading DO NOT REMOVE and the Notice of Commencement. The county inspector also stated that the fence height was not per contract.
  
  I had sent another email with complaints of the above to Mossy Oak 10/26/22 and have not heard back
  

  Business Response

  Date: 12/19/2022

  Business Response /* (1000, 8, 2022/11/18) */
  We have been in contact with the client, and a site visit is scheduled.