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Business Profile

Fence Sales

Fence Direct, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/23/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A worker from the company came to replace a fence post. They asked if there was a water line near the post. I told them I didn't know being a relatively new owner of the house. I had hoped he would be careful. He replaced the post. When I ran my irrigation system days later, I discovered water flowing up from out of the ground next to the fence post. The company has not answered my emails asking for them to fix this.

    Business Response

    Date: 09/08/2022

    Business Response /* (1000, 5, 2022/08/24) */
    We are sadden to hear Mr. ****** experience, he did send to one employee only an email regarding this issue, however this employee is on vacation and thus we were not made aware of his concerns nor did he place a call to inform us until his BBB complaint.
    Regarding his situation I have attached his legal signed Terms of Service, Highlighted you will be able to see that, while unfortunate, Fence Direct is not liable for any damage to unmarked irrigation lines. As per Mr. ****** Testimony he himself was not sure as the homeowner what is underground and our installer worked as careful as he could with the information provided.
    This job was performed on the exact same location the old post was. We removed the old post and placed a new one in it's place.
    However seeing as Mr. ****** has had some issues regarding the time of response Fence Direct offers $50.00 Discount/ Credit for the inconvenience.

Fence Direct, Inc. is BBB Accredited.

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