Complaints

This profile includes complaints for Damage Control, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Damage Control, Inc.

  750 S Orange Blossom Trl Ste 42 Orlando, FL 32805-3138

  
• 

  Damage Control, Inc.

  Oviedo, FL 32765-9358

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23296416
  
  I am rejecting this response because:

  There was no resolution.

  
  Sincerely,
  
  **** ******

  ing electricity costs. However, by February 12, 2025, with no noticeable improvement, I instructed Damage Control to retrieve the equipment.On February 19, 2025, I contacted my insurance company directly and was told that it is not a requirement to continue running drying equipment until flooring is removed. It became clear that I had been deliberately misled by Damage Control, causing me to incur unnecessary and excessive charges for equipment that did nothing to resolve the underlying ******** light of this deception, I sent Damage Control a check for the portion of the bill I deemed faircovering the services up to and including the fourth day, before I was misinformed. I clearly wrote full and final payment on the check. Despite this, they chose to cash the check and are still aggressively pursuing the remaining balance. Most concerning, they have now filed a lien against my home in an apparent attempt to pressure me into paying charges I dispute and do not legally owe.

  

  Business Response

  Date: 05/07/2025

  Ms. ****** is making assertions that are not accurate. As a restoration company we are liable once we begin drying process. Insurance never approved us to remove flooring, which is typical of their delay tactics. Ms. ****** contacted Attorney received $25,000 and unilaterally chose to pay the $1400 plus. We lowered our invoice from $7,588.71 to $5000.00. Her allegations of deception is outlandish. We would be willing to speak with her about a resolution if she reaches out to office.

  Thank You

  *** ******

  V.P. Operations

  

  Business Response

  Date: 05/19/2025

  I asked for Ms. ****** to contact office so we could discuss a resolution. She instead rejects an attempt to settle this, She then escalated it to ***********************************************. They subsequently closed the complaint. I must now look to other avenues to get this matter settled.

  Customer Answer

  Date: 05/25/2025

   
  Complaint: 23296416
  
  I am rejecting this response because:

  I was told I needed to sign paperwork immediately to get started, and that the scope of work and associated costs would be explained later. Trusting the company in a time of crisis, I signed under pressure, as my home was flooded and I was led to believe immediate action was necessary.
  To help you understand the kind of people we aremy husband and I are hardworking, honest, and family-oriented. Im a mother of four children, including a baby who was just seven months old at the time of this ordeal. I work full time from home while also caring for our youngest two with the help of a babysitter. Before expanding our family, I worked as a registered nurse. My husband proudly served in the ********* for nine years, completing two deployments. Were not the type to cut corners or ***** responsibilitieswe simply expected fair and honest treatment during an incredibly stressful time for our family.
  Four days after the equipment was set up, during a routine moisture check, I questioned the need to keep it running, as no progress had been made and I was eager to begin renovations. I was told to speak with my assigned point of contact, who claimed the equipment had to remain running due to insurance requirements. I accepted this explanation, relying on your companys reassurance that you were acting in my best interest.
  Over the following weeks, I consistently asked for updates and clarification during each moisture check, but the responses remained vague. At no point was I provided with a proper contract outlining the scope of work, itemized costs, or timeline. It appeared the situation was being intentionally prolonged, with the costs quietly mounting in the background.
  Out of growing concern, I brought in an independent contractor to assess the area. He lifted a single floorboard and found it was still soaking wet, with water pooled beneath a layer of plastic sheeting and tileconfirming that proper drying was never going to be possible under those conditions. Ironically, this had also been mentioned by my point of contact on the day the equipment was first installed.
  Additionally, I later confirmed with my insurance provider that there was no requirement to keep the equipment running, contradicting what your staff told me. I also learned of other local homeowners in similar situations who had comparable experiences with your company. At that point, I terminated your services and requested the equipment be removed.
  I would also like to directly address your most recent response: You claimed I rejected an attempt to resolve this matter and escalated it unnecessarily. That is not true. I did call your office, as instructed, to discuss a resolution. After identifying myself by name, I was told the office was closed and that you would call me back on Mondayeven though your publicly listed hours claim you are open 24 hours a day. I called at 2 PM on a Friday. If you had any sincere desire to resolve this, I would not have been turned away mid-call. It is clear that this was a facade rather than a genuine attempt to negotiate in good faith.
  This entire experience has left me feeling betrayed, misled, and taken advantage of. During a time when my home was damaged and my family was vulnerable, your company provided no clear communication, no progress, and no transparency. While I understand businesses must earn a profit, that should never come at the expense of exploiting families in crisis.
  To date, I have paid for five days of servicecovering the period prior to my first inquiry about whether the continued service was necessary. I consider that to be fair compensation for what was provided. I am not willing to pay the remaining balance, as I was never given an upfront itemized estimate or scope of work. Only after I ended the service did I receive documentation of what was allegedly planned. You cannot expect consumers to sign blank checks under duress.
  Under Floridas consumer protection laws, your company made false and misleading statements, and omitted key information about pricing and necessity of services. This resulted in unnecessary financial and emotional harm to me and my family.
  The document I was pressured into signing lacked key terms and used ambiguous language. It cannot be considered a legitimate contract under the circumstances. In a moment of crisis, I was made to feel like I had no choice but to sign something unclear, just to protect my home from further damage.
  I am respectfully requesting that the remaining balance be waived, the lien is removed from my home, and that this matter be formally closed with no further collection efforts. My family deserves closure and reliefnot continued stress stemming from an experience that never should have happened this way.
  
  Sincerely,
  
  **** ******

  Customer Answer

  Date: 05/25/2025

  Hello,

   

  Can you please share if there is anything else the BBB can do besides allow Damage Control and I to go back and forth about this matter? 

   

  Thank you,

  **** ******

  

  Business Response

  Date: 06/02/2025

  Our only recourse is to pursue legal. We will consider this a closed matter.

• Initial Complaint

  Date:06/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ************************* the balance. I told ********* that I wasnt going to pay unless they fixed the damage to my bathroom walls. She said that *** would call me back which he has not done. 1) if they wont fix this, then they should agree to wipe out my balance because Ill have to pay someone else to fix their damage, 2).if they do fix the damage, I will pay them the balance if the repairs are satisfactory. Ive called this office on the following days: 2/15, 2/21, 2/25, 2/26, 3/1, 3/18, 3/20, 3/28, 4/29 & 5/23. I was promised that they would fix the damages and havent done so which is the reason for my complaint.

  

  Business Response

  Date: 06/06/2024

  We plan on fixing situation. I am trying to understand how we knocked tile and a a soap dish off wall. We will contact consumer and schedule sight visit.

• Initial Complaint

  Date:03/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21446489
  
  I am rejecting this response because:  I feel this company is unreasonable and unwilling to resolve this issue with mutually agreeable options.  The person who wrote the response was not present when **** was in my home and did not, therefore, observe what really happened.  When I brought this to their attention, she blatantly denied my claim and implied I was lying.  This is very disrespectful and unwarranted.  ****'s status as a senior citizen as nothing to do with his character and how he made me feel.  I never wanted his equipment to be left but he argued that it needed to be there.  I cancelled all agreements within 2 hours after he left and asked him to pick up his equipment that I had already unplugged and prepared for pick up.  He waited 3 days to pick it up.
  
  Sincerely,
  
  *************************o told me I was swindled by Damage Control & grossly overcharged by plumber. Since ******** contacted Damage Control directly, that suggests coercion. Immediately I called **** & told him I did not want his ************** all unplugged & ready to pick up. He picked it up on 7/31/23. I received an invoice for $925.88 for the time his equipment was at my home since I cancelled the claim. I told the company they violated several of my ********** was not paying the invoice. They threatened me with litigation, interest, court costs, attorney's fees, collections, & a lien on my home. I explained everything to them. They said I signed the contracts & the work already began when **** set up the equipment. So, I couldn't cancel. I have since paid $100. They contacted me & told me that is not acceptable. I am not on a payment plan & unless I pay it in full, they will add interest. I am a 67 year old veteran and a widow. I would hope you can stop this company from doing this to others.

  

  Business Response

  Date: 03/18/2024

  First and foremost we have never committed insurance fraud. We submitted the invoice to carrier and we get payment from insurance.  Secondly saying she was swindled is libelous at best. We are not in the business of strong arming people as is suggested. Suggesting she was afraid of **** is ******** for **** is a senior citizen himself. ***************** has filed complaints with Attorney Generals Office,the FTC, ******* **** of ******************** Sevices, ******* Insurance Fraud,******* ******** of ELDERS AFFAIRS,BBB, and left bad reviews on ******* **** AND CHANBER OF COMMERCE. i will see you in Court

  

  Business Response

  Date: 04/02/2024

  I have already stated my position. We will settle this in court. Customer has already filed numerous complaints with numerous agency's and never allowed us an opportunity to respond to her concerns. I will not be strong armed into settling this. I will see you in court.

  Customer Answer

  Date: 04/02/2024

   
  Complaint: 21446489
  
  I am rejecting this response because: Their statement is false.  I have tried to resolve this issue and make them understand how they wronged me.  Because I am tired of dealing with them, I decided to pay their bill.  Unfortunately, I live on a budget and can not pay the entire $925.88 all at once.  I sent them a check for $100 labeled "Payment #1" on 3/1/24.  They emailed me when they received it and told me that was not acceptable and wanted to know when the rest would be paid.  I told her I have no choice but to make payments.  With that answer, she cashed my check and told me she was taking me to court and adding interest on the unpaid balance of $825.88.  There is no reasoning with this company.  They feel they are not wrong in anything they have done.  I still feel bullied even though I am paying their bill as best as I can even when I don't feel I should have been charged.  They are only about the money.  They want their money so bad but is not willing to let me make payments?  They were very nice until I cancelled the insurance claim they told me to file.  I need to know when I will be served with papers to go to court so I can stop making payments.  Otherwise, I will continue to make the $100 a month payment until paid.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 04/03/2024

  $100 WAS NOT AGREED UPON. HER CONTINUEING  TO DISPARAGE MY COMPANY IS UNACCEPTABLE.

• Initial Complaint

  Date:02/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************wo emails to Damage Control owner explaining the situation but they insist I have to pay when the insurance has already paid them .Thank you

  

  Business Response

  Date: 02/20/2024

  We billed ***************** $2058.15 for work received. We we're paid $1430.88. A difference of $627.27. We asked ****************** to submit $300.00 and we would write off remaining $327.27. We have not received a dime, yet she decides to write BBB when we have not harrassed her  at all. I guess she believes she doesn't have to pay for services rendered. We all have submitted medical bills and not every ***** is covered by insurance. We will consider this matter closed. We will eat the remaining $627.27

• Initial Complaint

  Date:11/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attached a recap of events to additional invoice and paperwork.
  
  I had discussed bills with******** at ********* Now accounts receivable. She was going to discuss concerns with John R Manager who I was going to follow up with me but never did.
  
  ******* was very helpful and was going to make an adjustment on the time for one of the items on the invoice we discussed.
  
  Her email is ********************************************
  

  

  Business Response

  Date: 01/03/2023

  Business Response /* (1000, 5, 2022/11/14) */
  The invoice was for $2,260.31 for the EMS. We have not received payment for the services and are still in negotiations with the Insurance company for payment.
  
  
  Consumer Response /* (3000, 7, 2022/11/14) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  If I understand this correctly. They are in atill in
  negotiations with the Insurance company for payment.
  
  Are they willing to revise the invoice at all?
  
  Any update on Asbestos charges from Central Florida Testing?
  
  
  Business Response /* (4000, 9, 2022/11/18) */
  We use xactimate pricing which is the standard pricing and the same system used by the insurance company the bill is still in negotiations with the insurance company for payment and we will accept the payment agreed to with the insurance company. The homeowner is wanting a discounted bill but not saying why we should discount his bill what is he stating wasn't done?
  
  
  Consumer Response /* (4200, 11, 2022/11/20) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Some of the issues were explained in the original complaint.
  
  #6 As indicated $95.00 for plastic gloves? You can buy a box of 100 gloves for approximately $14 to $25 depending on amount and the quality of the gloves. They did use plastic gloves, however not $95 worth. Maybe $5.00
  
  #10 ************************ was going to make an adjustment based on our converstaion regarding time of item #10 to 1.5 hours. Never received this billing adjustment.
  
  # 8 & 9. I dont know the exact time but was billed 4 hours each day 4 hours. I dont think they were here for 4 hours each day. I Would like Damage Control to provide additional documentation records breakdown of recorded time per invoiced charges in addition actual travel time? If they cannot provide documantion, would like adjustment to be made 2 hours for #8 which would be $125.00 and 1.5 hours for #9 $93.75.
  
  #11 What exactly is monitoring & review $269.00 I would like to see actual breakdown of how theses charges and how they are determined? Damage Control wants all the documentation from customers I would like to see actual backup paperwork for theses additional charges.
  
  I would think the company would have backup paperwork for times charged etc.
  
  
  Business Response /* (4000, 14, 2022/11/29) */
  In an effort to come to a conclusion we have revised our invoices, and they were submitted to Mr. **** on 11/23/22 which he just acknowledged today but will not discuss without everything being submitted through the BBB the new invoice amounts are EMS - $1330.76 and Asbestos testing - $650.00. This is our final offer to settle this complaint and payment is requested.
  
  
  Consumer Response /* (4200, 18, 2022/12/02) */
  See attachment