We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

General Contractor

ProjectA Design Studio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/10/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ana Carol Batalha Torres or better know as “Carol” from ProjectA Design Studio (Batalha Projects LLC) was referred by a landscaping company to have engineering done for permeable pavers for a residential driveway. She said her civil engineer, Tuan Khanh Huynh would be working on my project. I was told it would be completed in 10 days after payment of $2,130. She was paid in full on December 11th, 2022. I reached out to check if the calculations/ engineering was completed on December 28, 2022 with no response. I reached out again January 11, 2023, she then replied saying they will be working on it that week. This has continued for months now. She has promised that it would be done by the end of the week on multiple occasions. It is now 3 months later, still have not received the engineering and she is not communicating. She has delayed my project entirely and I feel victimized by her lack of action. I don’t even know if the engineer even has my project information or what the issue is. Seems like a SCAM, she took my money and no results.

    Business Response

    Date: 03/30/2023

    Dear BBB,

    We are writing in response to the complaint filed by ***** ******* regarding their experience with ProjectA Design Studio.
    We would like to apologize for the delay in completing the engineering work for ***** *******'s permeable pavers project. We understand that this delay has caused them inconvenience and frustration, and we take full responsibility for it.
    After conducting a thorough investigation into the matter, we have identified the cause of the delay and taken steps to address the issue. We have refunded ***** *******'s payment in full, as we understand that they no longer wish to proceed with the project. (receipt attached)
    We value our clients and their satisfaction is of utmost importance to us. We take this matter very seriously and want to assure the BBB and our clients that this is not reflective of our usual high standards of service.
    Once again, we apologize for any inconvenience this may have caused and thank you for bringing this matter to our attention.
    Sincerely,

    Ana T*****

    ProjectA Design Studio

    Customer Answer

    Date: 04/12/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *******

ProjectA Design Studio is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.