Complaints

This profile includes complaints for Shooters World's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Shooters World

  4850 Lawing Ln Orlando, FL 32811-3657

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  Shooters World

  4988 Cr 44A The Villages, FL 32163-2035

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 11, 2023, I purchased a firearm from Shooter’s World online. The expected turnaround time was 3-5 days for the item to arrive and the waiting period. Corporate emailed that the item was available for pickup on July 24. The item was shipped to a location that was an hour away so a store representative promised to have the item sent to the store near me. Days later, when I followed up, they stated the representative dropped the ball but advised to dispute with my bank to obtain a refund. I disputed the item with my bank. For weeks, the bank claims to be investigating the dispute and awaiting a response from the merchant. But according to the merchant they responded to the bank indicating that the funds were not released. Over 30 days have elapsed since I made the purchase and requested a refund from either the merchant or bank but neither have the funds have yet to be returned.

  Business Response

  Date: 08/23/2023

  To whom it may concern,
  
  ****** ****** placed two separate orders with our online
  shop. We advised the customer, her payment for the second order was flagged as
  fraud by our third-party payment system.  We refunded her for this
  purchase and advised her that she was welcome to try purchasing the item with a
  different payment method.  For her one order that was successfully placed
  with our online shop, she chose to have shipped to our Villages location and
  not our Tampa location.  We give all of our customers the option to choose
  any of our locations for pick up and she chose the location that was an hour
  away.  We were in constant communication with the customer via email and prior
  to mentioning some conversation that she had at one of our stores, which we
  have no record of, the customer never advised us of her wish to change her
  delivery location.  Ms. ****** then filed a dispute with her financial
  institution for both the order that had successfully been placed and the
  fraudulently placed order, even though that order had already been
  refunded.  Once we receive notice that a charge is disputed, we cancel the
  order and the customer was informed of this via email.  She then arrived at
  our store, demanding the firearm be given to her, which we could not do. 
  This would in essence, be a firearm given to the customer free of charge as she
  had already submitted a chargeback for the purchase with the dispute.  Law
  enforcement was called to the scene and the customer was advised by police that
  she would need to leave and not return nor contact us as this matter was now
  being handled by her financial institution and there was nothing else we could
  do for her. If the customer had reached out to us directly instead of disputing the charge, we could
  have canceled their order and refunded them the same day. But once a chargeback
  is initiated, we are not able to refund the customer. That is not our policy,
  but one we are held to by our credit merchant. Ms. ****** would need to contact
  her financial institution as to when the funds would be returned to her
  account.  On our end, the order has been canceled and the funds returned
  for the fraudulent order.  For the second order, we cannot control when
  this dispute will be finalized by her financial institution. 
  
  Thank you for your time.
  
  Best,
  
  Shooters World