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Business Profile

Home Electronics

FRESHeTECH LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Electronics.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased online. I paid for the option of expedited shipping. I have not received. Seller refuses to provide phone number. ****** refuses to answer known phone numbers.

    Business Response

    Date: 01/22/2024

    This was shipped new and ontime.

     

    ****

  • Initial Complaint

    Date:01/04/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ORDER #****** Purchase date 12/08/2023 Two items ordered, pipe for ***** and cold stone reg. ***** promo free. Order shows both items listed for order, shopped app shows company removed promo item. Only received pipe, not the agreed upon promo item company removed. Several emails with screen shots of promo, order showing both items and promo, and request for company to correct issue, response form company is discount for new purchase and blaming the customer.

    Business Response

    Date: 01/30/2024

    This product was shipped ontime and correctly.

    Customer Answer

    Date: 01/30/2024

     
    Complaint: 21099395

    I am rejecting this response because:

    The order was placed 12/9/23 with 5-7 day shipping. By 12/19/23 there was no movement of order and I contacted customer service. I received a response apologizing for the delay in processing the order. So your response that it was delivered on time is false. Your response that the order was complete is also false as two items were ordered and only one was sent. I will be filing a dispute with my bank if you continue to refuse to resolve this issue.  

    Sincerely,

    ***********************

    Business Response

    Date: 01/30/2024

    We sent this on time.

    Customer Answer

    Date: 01/30/2024

     
    Complaint: 21099395

    I am rejecting this response because:
     You did not ship correctly, 2 items in order, only 1 was sent. 

    Have emailed your customer service to have the issue corrected, and was ignored. 

    Ship the other item ordered, the cold stone, and the issue will be resolved. 

    Otherwise I will have to pursue this with **** of America disputes. 


    Sincerely,

    ***********************

    Business Response

    Date: 01/30/2024

    This was shipped on time.

    Customer Answer

    Date: 01/30/2024

    The company simply made the same reply 3 times, ignoring my response each time.

    I will be pursuing this with my bank.

    The company DID NOT make a good faith effort to resolve the issue.

    Shipment was late AND only 1 of 2 items was sent.

  • Initial Complaint

    Date:11/15/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Freeze Pipe is running a huge scam knowing their very expensive pieces are NOT durable but advertise them as such. I have spent nearly $300 and watched all of it go down the drain each time I dropped a piece on carpet and linoleum. I have tremors and I’m upset the pieces broke. I have watched videos on durable glass and I guarantee the freeze pipe is NOT durable!!

    Business Response

    Date: 12/12/2023

    This product was shipped new and ontime.

     

     

    Customer Answer

    Date: 12/12/2023


    Complaint: ********

    I am rejecting this response because:

    the Piece is advertised as durable glass when it is very fragile, not durable and for the price, they could be made with higher quality materials. I have seen durable glass products and they don’t just break when dropped.  I have had to replace 3 expensive pieces due to their fragility… and because of these facts I won’t be purchasing from your company again unless you want to provide a free replacement. 

    Thank you!
    Sincerely,

    **** *

    Business Response

    Date: 12/13/2023

    If glass is dropped on hard surfaces, it normally breaks. 

  • Initial Complaint

    Date:01/16/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered item on 12/30/22 as of today 1/13/23 still hasn't shipped. Created label on 1/3/23 with no update. Sent 5 emails with no response. Order # ****** $72.50 .

    Business Response

    Date: 01/16/2023

    This order was shipped new and on-time.

    ****

    Customer Answer

    Date: 01/17/2023

     
    Complaint: 18807085

    I am rejecting this response because:
    It still has not shipped. Attached is confirmation that it still shows that label has been created two weeks ago and still hasnt shipped
    Sincerely,

    *************************

    Business Response

    Date: 01/18/2023

    This has shipped.  It will arrive to you soon.

  • Initial Complaint

    Date:01/04/2023

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on freeze pipe on December 23rd, 2022 for a hammer bubbler pro order number ******* I paid for expedited 2-4 day shipping. I received a email saying my order was about to be shipped and gave me a tracking number USPS **********************. It has never been updated since. I have sent several emails asking for a update or anything regarding the pipe and no response. The product was a Christmas gift, and I'd either like to have my product or the amount of money I paid for it back.

    Business Response

    Date: 01/05/2023

    This was mailed new and on time.

    Customer Answer

    Date: 01/05/2023

    (The consumer indicated he/she DID NOT accept the response from the business.)
    This was not mailed on time, it was not mailed at all. The company did reach out today stating that due to a high demand of orders its waiting to be mailed and gave me a $10 refund for the expedited shipping but not the $150 product that I ordered.
    See Attachment/File* ************************************

  • Initial Complaint

    Date:12/29/2022

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered it on 12/5/22 and received a. 12/17/22. The problem is that I received a damaged item. I contacted them and was supposed to get a response. I have sent multiple emails but have not heard back from. I purchased a warranty and am very frustrated.

    Business Response

    Date: 01/04/2023

    This was shipped ontime.

    Customer Answer

    Date: 01/04/2023

    (The consumer indicated he/she DID NOT accept the response from the business.)
    The item was received broken. I purchased insurance. The representative has not responded. I have no other recourse but dispute the charge.

  • Initial Complaint

    Date:09/03/2022

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order for a Bluetooth speaker on April 28th. As of today, Sept 3, 2022 I have not received a shipping confirmation or a response to the three emails I have sent to the company. However, my bank account was charged at the time I placed the order. I can provide proof of sale as well as the unanswered emails. I would still like to receive the product if that's a possibility, if not I am seeking a refund

    Business Response

    Date: 10/14/2022

    Business Response /* (1000, 5, 2022/09/06) */ This order was previously shipped a while ago. Consumer Response /* (3000, 7, 2022/09/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response from the company was that the product shipped awhile ago..if that's the case then why did I never recieve a shipping confirmation from the company and why didn't they simply respond to any of my emails saying so. I processed the order through Shop app and it still has the order as awaiting shipping. At this point I just want my money back

  • Initial Complaint

    Date:08/25/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8/12/22 My Freeze Pipe Dual Bong is unusable and ending to the bongs glycerin coil to break and the glass getting stuck into the bong. Also the shower head perc won't come out also and I can't remove it without breaking it(like the last time). I have kept the bong clean so I don't know why it's impossible to take them apart. Furthermore having a top heavy bong paired with thin glass isn't a good idea as pictured, no disrespect.

    Business Response

    Date: 09/16/2022

    Business Response /* (1000, 5, 2022/08/26) */ As read in their post, they broke the unit while using it. We obviously can't offer indefinite warranties on glass pieces in use.

FRESHeTECH LLC is NOT a BBB Accredited Business.

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