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Business Profile

Home Improvement

All Quality Improvements, Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/18/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The complaint is being filed against All Quality Improvements, Inc. for shoddy workmanship on a floor tile installation job that included 4 bedroom floors. The company was paid in excess of $15,000 to do the tile installation of which most of it was installed incorrectly leading to excessive broken tiles. The company agreed in writing to fix the shoddy workmanship, however, they never returned and it has been nearly a year. The second phase of the installation included a worker that admitted on the record that the first phase was shoddy workmanship. After several calls, texts and emails the company accused of intentionally breaking the tile and most recently they requested a representative of Floor Decor to come out and inspect the job. The owner of the company is ******* ******** who lives in ******* *******. Again ******** made many documented commitments to come back and repair the job and never did so. ********* has made consistent time allocations to repair the floor and has never delivered on anything he says. ******** fronts for a general contractor and we have found out that he has several complaints filed on his company for shoddy workmanship on other projects. Lastly the company was paid in full for the work that they never finished.

    Business Response

    Date: 09/12/2024

    To Whom may concern ....I ve spoken to this Mr ***** several times thru text ....I have all textes saved ....I exsplainded to Mr ***** that we have installed many many miles of tile and never had this happen ....I ve asked him to let me bring in my insurance company the outside sales *** for floor decor and a few other installers .....He refuses to let me bring anybody in....We have no issues fixing the tile ....I just want to know how and what caused this ?? He bought the cheapest tile and 6.00 a bag of thin set that once we started installing we told him that .....Job was completed and no tile was cracked I explained to him if the tile cracked from are install we would ***air ....It's obvious to me looking at the pictures it looks to me and a few other installers he tool and beat them with a hammer ****** he didn't do that then why is he refusing my insurance company and the outside sales *** for floor decor and another contractor ?? He was happy at the end he paid the bill ****** he was unhappy why did he pay the bill ?? Allow me to bring in who I need to and we have no issues fixing it.....

    Thanks All quality improvements 

    ***** ************

     

    Customer Answer

    Date: 10/08/2024

     
    Complaint: 22160868

    I am rejecting this response because:

    Consumer
    Most Recent Message
    Date Sent: 10/6/2024 3:34:41 PM
    As I spoke to your ***resentative previously and sent in countless text messages from the contractor to you that clearly states that over the past year he agreed to come back and finish the job and never did. Now all of a sudden a few weeks ago he wants to bring in his insurance *** to the process. All along his *** **** admitted to my wife and I that the initial job done by ******** was done very shoddy and this caused the tile to crack. For him to accuse us of cracking the tile is ludicrous and ******** bares the burden of proof. Please advise at your earliest convenience. Thank you


    Sincerely,

    ******* *****

All Quality Improvements, Inc is NOT a BBB Accredited Business.

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