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Business Profile

Hotel Products

Hampton Inn & Suites Orlando At SeaWorld

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/10/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1.Date of Transaction : 08-04-2023

    2. Amount Paid : $423.30

    3.What is the Nature of the Dispute : Full Refund Requested my GF and I were taking
    time away to celebrate our 1 month together I booked a room at the Hotel to stay from 08-04-2023 to 08-07-2023 . We had quite a few things planned to make the weekend special, but our special weekend quickly turned into a nightmare. The night before our stay I received an email saying they couldn't verify my card for the $50 deposit, so I called them to handle it , the next day after arriving to the hotel I am informed that the reservation was cancelled with no cancellation reason.

    After Rebooking us I noticed that the woman at the front desk placed a hold on my card for
    $522 where the room cost for 3 days was $386.30, this totally ruined our weekend, we didn't get to do anything but sit in our room the entire weekend totally ruined it. On Monday 08-07-2023 i filed a complaint and the customer service representative that took filed it under the wrong confirmation #so my complaint was cancelled. I later called the Guest Assistance Team @ 888-240-6152 and while waiting for several mins only to be hung up on.

    4.Whether or not the business tried to resolve the problem : To this moment the hotel
    has not tried to resolve the issue.

    5. Account/Order/ Confirmation Number : ********

    Customer Answer

    Date: 08/24/2023

    i have reached out to the site to resolve this matter but yet to get a resolved i am prepared to take legal action if I have to 

  • Initial Complaint

    Date:01/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We stayed at Hampton inn Orlando at sea world . and i have a back issue,that's why I always book a hotel with a pool and swim twice a day or once at least.There were worm at the pool,so I was not able to swim, front desk person was rude . I addressed the issue to the customer service (please see attached documents) ,but they just said sorry. Hilton properties have satisfaction guarantee. I was not offered any certificates or any compensation (like a next night on us, or whatever else they can offer) for inconvenience.

Hampton Inn & Suites Orlando At SeaWorld is NOT a BBB Accredited Business.

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