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Business Profile

Imported Car Dealers

Kehan Motor Group, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Imported Car Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Horrible experience buying a car here. My mom got into a car accident and needed a car for a good price. We found a Honda Accord for about 6k. Checked this place and the owner was giving us the sweet talk saying because he felt bad for my mom and grandmother he was going to give us 30 day warranty and would waive some fees for the car. Car seemed fine so we proceeded with the transaction. On our way home we noticed the car would shake after driving 60mph. We called immediately and they said they will call us back. Days went by and nothing so I always had to constantly call back to get something done, after finally getting through they said we had no warranty, and even if we did it'll only cover the motor and transmission. Then a week later the AC stopped working and the rest is history. Took it to a shop and was quoted about 1k to get things fixed. These people are scammers who just want money and wont care about you once you leave the lot. Owner doesnt know his left or right and the lady behind the desk clearly doesnt either. She said we would get the plate sticker in the mail in about a week. After a couple of weeks my poor mother who is currently in a wheelchair at this time had to drive herself to the DMV and paid for one herself because she never recieved one. And we have been calling trying to come to a resolution and they arent being helpful at all saying we will call you back and never does. My mother even drove down there one day and they had her waiting for 2 hours for their mechanic which never showed up so she left. Last mechanic we took the car too said that the car before it was sold to us had all the codes wiped off the dashboard making it seem new and free of issues which we all know that is not the case.

Kehan Motor Group, LLC is NOT a BBB Accredited Business.

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