Complaints

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• Initial Complaint

  Date:03/26/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I apologize for not responding to your previous request regarding the response from Quick Claims Adjusting (QCA).  I have had some health issues and was hospitallized around that timed and failed to see your email.  The complaint has not been resolved.  I never received the email from February 16 where they claim they sent me all the documents, payments received and documents pertaining the claim.  If they have this documentation, I think they should mail it to me using return receipt request so that all parties have evidence of what was sent and who received it.  Please open the case again so that all the documentation that QCA has is shared officially with me.

  Thanking you,

  *********************

  Business Response

  Date: 04/06/2024

  Quick Claims Adjusting  and Project Manager *******************************. #****** response to ************************* by email, text and phone calls. The lasted communication was sent on February 16 with attachments of all documents, responses and emails required by the client. Copy of payments and information of all parties involved on the claims. We did everything in our power to get the claim resolve. Slide took the decision of paying for the ********* Services and **** services but not for the damages at the property. 
  

  Also attached for your review is the last email we got from slide on February 5, 2023 stating that payment was released and cleared for the claim, they said and I quote checks have been sent to the insured. The only payment or check ever received into our office was for $516.98, that check came with Centerstate Bank NA Isaoa Atima name on it and it was never cashed because **************** do not have a **************** on that property. We request a replacement several times and never get one from Slide.

  We have completed all necessary steps on the claim. Please take a moment to review our response and please advise us if any other documents is required to resolve this issue.

   

  Thanks so much,

  ***************************

  W******

   

  Customer Answer

  Date: 04/25/2024

   
  Complaint: 21450104
  
  I am rejecting this response because:
  I never received any checks from Slide or from QCA; when I called Slide I was told all correspondence and payments were to be canalized through Quick Claims Adjusting (QCA).  If they have the 5 cleared checks they should tell us the dates they were done, to whom they were payable, to which address they were sent and who endorsed them in order to cash them.

  
  Sincerely,
  
  ********************************

  Business Response

  Date: 05/01/2024

  Good Morning,

  Attached for your records again are copies of the checks that we are aware. Be advise again that most payment were made to or for EMS company  PREMIUM WATER Restoration and/or Mold Company BERCOD MOLD SOLUTIONS LLC. As a right now and from the beginning of the claim the only check that in present on the office of Quick Claims adjusting and it was never cash because of the mortgage company **************** NA ISAOA  on it is the check for $516.98. We try to get a reissue of the check but never got a correct copy because of policy information. At this time We encourage the client to contact either Premium water or Bercod to get further details of other payments. Also Slide as a company can disburse direct detail of payments to the client since claim is close and we not longer represented him. Please advise what else can I provide to complete this mater and finally get this claim close and cleared. 

   

  Thanks,

   

  ***************************

  W690950

  Customer Answer

  Date: 05/02/2024

   
  Complaint: 21450104
  
  I am rejecting this response because:
  After carefully reviewing the documents submitted by Quick Claims Adjusting LLC (QCA) these are my conclusions.  First I summarized all the checks issued by my insurance company (Slide) and received by QCA in the following Table:

  Issued by    Check Number    Issue Date     Amount       Received by QCA
  Slide            0002048539        3-30-2023     $1200.00         4-3-2023
  Slide            0002048540        3-30-2023     $516.98           4-3-2023
  Slide            0002048541        3-30-2023      $1950.00        4-3-2023
  Slide            0002049081        4-4-2023        $4317.00           N.A.
  Slide            0002049082        4-4-2023        $6507.00           N.A.
  

  As you can see, we are still missing copies of the back of the checks where the endorsement signatures and the account where they were deposited should appear.  Without that information my complaint has not been answered to my full satisfaction.
  
  Sincerely,
  
  ********************************

  Business Response

  Date: 05/21/2024

  Good Morning,

   

  I did not advise that any payment was sent to the insure - *************************. My knowledge of all payments is as follow. We did not have access to the check because they went to either the ************ or the ******************* Please advise if you need for us to provide contact information of those vendors in that way you can get a copy of the payments the receive on the claim. We also spoke to Slide adjuster last week and she advise us that she would give you a call with payment details on the claim. 

  
  $1,950.00 Mold testing payment issued 3/30/2023.- This payment was for BERCOD MOLD SOLUTIONS LLCn - for mold services 
  $1,200.00 Tarp invoice payment issued 3/30/2023. This payment was for PREMIUM WATER Restoration - for Tarp Services 
  $6,507.00 Mold *********** payment issued 04/04/2023 This payment was for PREMIUM WATER Restoration for *********** Services preform in the property
  $4,317.00 Mitigation payment issued 04/04/2023. - This payment was for PREMIUM WATER Restoration for Dryout and mitigation services preform at the property
  $516.98 Undisputed payment issued 05/12/2023. - check never cashed because Mortgage on it, we never got a check without it.

  
  
  Total: $14,490.98
  
  
  Please advise if there is anything else we can provide to you or to the client at this time.
  
  
  Thanks,
  
  
  ***************************
  W690950

  Customer Answer

  Date: 05/27/2024

   
  Complaint: 21450104
  
  I am rejecting this response because:

  
  1. I have evidence that all the above mentioned checks were deposited in the *** bank account.  If *** paid BERCOD Mold Solutions and Premium Water Restoration with its own personal checks , I need copies of those cancelled checks as proof of such payments.

  2. The original check # ********** for the amount of $1950.00 issued by Slide on 3-30-2023  was  payable to the order of: ********************* and ************************* and Quick Claims Adjusting LLC.   Premium Water Restoration was not supposed to receive this payment.

  3. Check number ********** issued by Slide on 5-12-2023 for the amount of $516.98  to the order of: ********************* and **************** NA Isaoa Atima and ************************* and Quick Claims Adjusting was deposited in the *** Bank of America account , so it was cashed.

  In order for me to settle this claim, I need my 90% of both checks= $2220.28 ($1950 plus $516.98=2466.98; 90% is $2220.28).

  Sincerely,
  
  ********************************

  Business Response

  Date: 06/12/2024

  Good Afternoon,

  
  We are getting all documentation and proof of payment for you at the moment. Payment for $1,950 arrived to our office but it was pay out to BERCOD MOLD SOLUTIONS LLC  for their invoice. The other payment is under review to find final destination of check and issue appropriate payment to the client. We would get back to you at soon as possible.

   

  Thanks,

   

   

  Business Response

  Date: 07/12/2024

  Good Afternoon,

  Attached for your review is the signed disbursement from *****************************, owner of BERCOD MOLD SOLUTIONS LLC. He came to our office a received a cash payment for their mold invoice. Please if you need more details about that payment get in contact with him directly. but be advise that in multiple occasion including Slide your insurance company advise you that payment for $1,950 belong to BERCOD MOLD SOLUTIONS LLC. Refer to prior email and document sent to you. 

  The other check for the amount of Check number ********** issued by Slide on 5-12-2023 for the amount of $516.98  to the order of: ********************* and **************** NA Isaoa Atima and ************************* and Quick Claims was mail to your property *********************, *******, FL *****. After further investigation we got a confirmation from the **** of America that check was never cash out. We believe check was lost in transition during the delivery process. At this time we have issue a cancelation and stop payment on that check and a new one would be mail to you overnight no later than Monday, July 15, 2024.

  Please take this email as the final communication on this issue and **** this case as close. We do not wish to continue replying endless communications. If you have further question or concerns about how payment were issued and why please reach out directly to the vendors or to your insurance company SLIDE.

   

  Thanks so much,

   

  ***************************

  W690950

  Customer Answer

  Date: 07/22/2024

   
  Complaint: 21450104
  
  I am rejecting this response because:
  I received a certified letter from Quick Claims Adjusting LLC on July 18,2024 which contained a Disbursement Summary of check # ********** for the amount of $516.98 and a check from the Company to me for 90% of this amount=$464.40.  I still don't have an explanation with proof of what was done with check # ********** for the amount of $1950.00 made out to the order of ********************* and ************************* and ***, LLC; this check was not endorsed by us and was deposited to the *** bank account without our signatures. This case will not be solved to my satisfaction until I see proof of what was done with this check or until I get a check from *** in the amount of $1950 less their 10%.
  Sincerely,
  
  ********************************