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Business Profile

Laser

Laser Photonics

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/2/23 New machine was purchased and underwent training at Laser Photonics Facility.3 days after first use, machine had a connection issue. I paid return shipping to ******* for the repair, which took 27 days to complete.12/5/23 the machine had a focusing issue.44 days after issue began the unit is repaired I pay return shipping to ******* for repair requesting to speak with the director about the recurring issues.11 days of pressure later, director returns my calls.I requested multiple times for no repair to be made prior to the director contacting me which Laser Photonics agreed to.The machine was repaired and shipped back to me before the Director made contact despite a written agreement on multiple occasions.After 113 days of owning the machine, after breakdowns and lapses in customer service it has been fully functioning 36 days. This is an expensive machine, and it should be expected to function properly.Many calls and emails go unanswered, and the issues on behalf of the machine and employees are not up to Laser Photonics' standard.

Laser Photonics is NOT a BBB Accredited Business.

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