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Business Profile

Liquor Store

Leon Liquor

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Liquor Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My boyfriend went in to buy a handle of Tito's vodka. He was tired and had made multiple stops on his way home from work so he purchased the bottle there. He came home and told me the total amount and I was shocked. It was clearly price-gouging. He spent $39.67 for an item that we payed $26.99 for 2 weeks ago in a different local store. I went in to return the bottle because I felt it was highly unfair to charge that amount for the product and the cashier said there are no returns. The receipt says nothing about their return policy. It is on a small sign at the register in the store, somewhat blocked by a handwritten sign about something else they have posted. They also itemized a card-fee for not using cash in their store on their receipt and charged an additional 1.34 for that. With an already price-gouged product, that additional fee is absolutely ridiculous. I went in to try to receive our money back and the cashier said she wasn't the owner and couldn't do that, and seemed very unphased that we just paid an extremely high amount for something not worth that price. She wasn't helpful or understanding at all.

Leon Liquor is NOT a BBB Accredited Business.

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