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Business Profile

Lockers

BestLockers
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/19/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went to **************. Swiped my card at one of the locker machines. Locker froze up. I went to guest services and they assured me I wouldn't be charged multiple times while giving me directions to successfully rent using a QR code and a different card. Low and behold I was charged 4 times. 3 on one card for the amount of 23$. One on another card for the amount of 23$. I want my money back as I did NOT authorize all of these payments. I only authorized 1 and only received ONE locker.

    Business Response

    Date: 09/03/2024

    A refund for the entire amount was refunded on 8/19/2024.  Thanks for your patience.  

  • Initial Complaint

    Date:03/22/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At Park City (Canyons) on Sunday March 19 I attempted to use a day locker at the rate of $25. The electronic cashier accepted my credit card and asked for a four digit PIN. When I decided to change the PIN there was no way to go back or cancel the transaction. Guest Services at the resort gave me a website called *********************** which generated this address. Very frustrating not to have a phone # to call for a refund for a device never utilized.

    Business Response

    Date: 03/22/2023

    Thank you for relaying to us your experience utilizing Best Lockers products. I do want to apologize on behalf of our company in regards to the process for requesting a refund. Our team has looked into this for you and will be reaching out to you today to help resolve this as soon as possible.

  • Initial Complaint

    Date:09/11/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    9/11/22
    We purchased a locker at ********* hurrucan harbor, it didn't give us s reciept we waited 30min for assitance and never got it. We had to purchase another one We would just like our refun of 19$. Thank you

  • Initial Complaint

    Date:08/22/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi I recently visited six flags in mass and I purchased a 18 dollar locker. It's located in the water park and it was jammed so I told the staff and they called someone to help me and they never came. Well I waited 45 till I just left. So at the end of the day they gave me this email to let you guys now.

  • Initial Complaint

    Date:08/13/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Aug 6, 2022 I attempted to purchase a locker at Six Flags Great America Gurnee to store my belonging for safekeepings while at Hurricane Harbor. During my attempt I was charged multiple times after machine failed to print receipt twice and once given a locker that you was visibly broken. I was charged $60 total three failed attempts of trying to purchase a locker before the machine worked properly by issuing/printing a ticket to a working locker. I was told by Six Flags staff and managers I would need to contact the locker company to request a refund. This was a very frustrating process and still unable to find a number to speak with someone about my concern.

  • Initial Complaint

    Date:08/04/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was trying to rent a locker at ************************* 2 days ago but was unable to get one as the session timed out. The transaction was cancelled and I was given a refund ticket but the money was taken from my account and I'm unsure if or when I will get that back. I spoke with *********** employees but they couldn't help me with this issue and to contact Best Lockers. Unfortunately I have stupidly misplaced my refund receipt as a result of the stress of the situation but I have uploaded a screenshot of the transaction. I hope that this situation can still be resolved.

    Business Response

    Date: 09/06/2022

    Consumer Response /* (2000, 9, 2022/08/23) */
    *************************************
    Aug 22, 2022, 5:47 PM (14 hours ago)
    to me

    Hello,

    My name is ************ and I made a complaint regarding a locker refund at ****** Park.

    They contacted me privately and gave me the refund.

    Thank you for your help throughout the process.

    Kind regards,
    ******

  • Initial Complaint

    Date:07/24/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to six flags New England yesterday(7/23/22) with my family and kids. I tried to rent a large locker at $25 and First issue was it did not accept my card. I have a debit/credit card through my bank and I tried swiping several times different machines and did not work. I had to wait for an a six flags attendee to come help they took 30 mins to say if it didn't take my card it won't. He then suggested to use another machine that transfers cash into a Visa card. We only had $40 cash on us because we were told six flags was now cashless. We put $40 on card and was able to get locker. Second issue was once we got to locker and entered our 4 number passcode it turned green but never opened. We tried several times and no luck. We then called for another attendee and after an hour of waiting for him we decided to make a complaint and was told nothing they can do short staff and when he can get to us he will. At this point it was 1 1/2 of waiting in 95degree weather with kids sad they couldn't go play because we had one big bag of things we didn't want to risk bringing with us and placing it near hundreds of people. Six flags desk girl felt bad and said she would watch our things and gave us information how to get a refund for locker we never used. I'm asking for a full refund of $25 for the large locker at six flags New England in water side.

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