We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mail Box Rental

PhysicalAddress.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mail Box Rental.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/08/2023

    Type:Customer Service Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rent a mailbox with Physical Mailbox. I have been a loyal customer for 3 years. I am having a problem with ******, Director of Customer Success. This employee is not allowing mail to be placed into my mailbox because it is under the name of a minor. I have communicated with **** directly, and I have their permission to receive mail for a minor in my mailbox. ****** is refusing to allow me to speak to her manager for resolution. ****** is making arbitrary rules that are conflicting with the rules of the US post office. So ****** is breaking the rules. I respectfully ask to speak with the President of this company to resolve this matter.

    Business Response

    Date: 12/27/2023

    To whom it may concern, 

    We have spoken to this client regarding this situation in depth. The name the item was addressed to is in question as he first claimed it was a pen name, then his middle name and finally a minor child. The name was not added to his PS **** form and as such the **** does require all users added to the account to submit a form or if a minor child, proof of age. This is seems to be a problem for this client. I reached out to him on 12/11/2023, per ******'s request as her supervisor regarding this and he has yet to respond. 

    *****
    Executive Director
    PhysicalAddress.com

    Customer Answer

    Date: 01/15/2024

    I have read the response from the company, and I reject the resolution offered because it does not solve my problem.

    Customer Answer

    Date: 01/15/2024

    I have read the response from the company, and I reject the resolution offered because it does not solve my problem.

  • Initial Complaint

    Date:11/22/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have this mailbox since a couple of years ago, now I requested an additional credit card from my account to a third person, that cards arrived to my mailcenter and they are denying the service and saying that person must to go to a notary and give them a form to have that person added to my mailbox. I explained that was an aditional card, he will not use my mailbox and even that they denied. He is chilean, is not in ******* and doesnt speak english so its impossible to him to have the requested form notarized.

PhysicalAddress.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.