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Business Profile

Manufactured Home Park

Lakeshore Management at Conway Circle

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Manufactured Home Park.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/23/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date of the first incident was July 1st 2024 they provide a window to pay the rental fee between 1st-5th of the month. On the 3rd day of July I attempted to pay rent and seen it was blocked to where I could not pay. I then attempted to pay the following 3 days and they kept blocking the payment. On the 6th *************** delivered a late fee to the door of my mobile home on **************** because they kept blocking the payment. I attempted to contact upper management on why these actions were being taken and they did not ever give me a reasoning. I have requested a copy of their Conway Circle policy book to see where it states that this is legal to even do. As of today I still have yet to be able to make a payment,get in contact with them regarding this issue nor received the copy of the book. I looked into legal advice for this because they have been trying to evict me from the premises without any explanation. Therefore I'm reaching out to the BBB to investigate how I can avoid them taking my families property. This women is very unprofessional and has been harassing me for months Lakeshore Management needs to be responsible for her actions.

    Business Response

    Date: 08/29/2024

    Dear **********************, 

    Thank you for taking the time to bring your concerns to our attention. We understand how frustrating and stressful this situation must be for you, and we sincerely apologize for any inconvenience you may have experienced.

    Please be assured that at any point, you can reach out to our office to request your account balance and make a payment via certified funds. We are committed to maintaining open lines of communication, and we have made several attempts to contact you via email, phone, and certified mail to address this matter.

    Due to the sensitive nature of your account, we are unable to discuss further details in this public forum. However, we are more than willing to assist you directly. We encourage you to visit our office or contact us at your earliest convenience so that we can work together to resolve this issue promptly.

    Please know that we take all resident concerns seriously and strive to operate with the utmost professionalism. We are here to support you and ensure that your experience with us is positive moving forward.

    Thank you for allowing us the opportunity to address your concerns.

    Sincerely,

    Property Manager
    Conway Circle

Lakeshore Management at Conway Circle is NOT a BBB Accredited Business.

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