Complaints

This profile includes complaints for AmeriPath's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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AmeriPath has 2 locations, listed below.

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  AmeriPath

  8150 Chancellor Dr Ste 110 Orlando, FL 32809

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  AmeriPath

  411 Maitland Ave Ste 1002 Altamonte Springs, FL 32701

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/22/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill in the ********** simply like to pay it, however, every time I enter the account number on the bill to pay the website keeps saying it's the incorrect number. I've called their customer service phone number many, many times & no one ever answers the phone. I've also left numerous voicemail messages, but never get a call back. Today I entered the option #2 to hopefully reach a different department that would answer the phone & assist me. I was only asked what the date of the procedure was & then she rudely immediately transferred me without even saying "hold on". After being on hold a woman came on the line & said because of the account number I had that starts w/ a "um" I need to call a certain number. I noticed it was the number I was calling all along over & over! So I called back yet again& pressed option #2 again & the same rude young lady picked up the phone & cursed me out like I was an animal out in the streets somewhere. I then emailed their customer service info email address to file a complaint about my experience w/ that woman & to hopefully get some assistance, but still nothing. I do NOT want this bill to eventually be past due all because I can't just get someone on the phone at this company to assist me. This experience has been terrible & I just need to pay my bill! Account Number on the bill - ********************* The phone ************** I used... ************ ext/option #2 ******************************* I've called Quest Diagnostics numerous ************ keep stating these are not their account numbers.Also... a *** just called me about 1 hour ago stating she was returning my call from one of the many voicemail messages I've left & said she remembers speaking w/ me. She put me on hold for a long time & then told me a manager was about to call me right back right now. Again, that was 1 hour ago. Yet another incompetent, unprofessional employee at AmeriPath.