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Business Profile

Mobility Scooters

Progress Mobility LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobility Scooters.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/13/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a ***************** & extra battery . Over $3000.00. In July 2021. Exchanged numerous *************** Never received any items or a refund.

  • Initial Complaint

    Date:09/23/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a mobility scooter and the charger stopped working after 8 months. Tried contacting company and can not get an answer.

  • Initial Complaint

    Date:08/16/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased Triaxe Sport Scooter on October 11, 2021 from Progress Mobility LLC for US $2328.00 fully paid with MasterCard. Item purchased was never received, At first, vendor claimed "supply chain problems" and then became unresponsive to phone and email contact attempts. This is fraudulent and I demand a full refund.

  • Initial Complaint

    Date:08/08/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a scooter from Progressive Mobility, order ****** for $2414 in July, 2021 which was never delivered. I can get no satisfaction from this company, neither receipt of the product or refund of my money. I believe this is theft and perhaps fraud as well as I see there are many other people who have experienced the same thing with this company. I need your help. I would like a refund of my money.

  • Initial Complaint

    Date:07/31/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased motor scooter on November 3,2021
    Purchase price was $1369.00 (paid with credit card)
    Originally told delivery would be 7-10 days
    On January 21, was told because of covid and supply problems delivery would be delayed 125 more days.
    Have not received scooter and company does not respond to repeated phone calls and emails.

  • Initial Complaint

    Date:07/29/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am permanently disabled due to a motor vehicle accident on the New York Tru-way going from Albany, NY to Kingston, NY on April 13, 2021 and have difficulty getting in and out of bed so on July 6, 2021 I gave an order to Progress Mobility for an electric bed that goes up and do and the head and feet area also going up and down using a remote control for $845.00. However, upon delivery I found out that it was in fact a semi-electric bed that only goes up and down tat you had to use a crank (not supplied) to get the head and feet to go up and down. I emmidiately called them and the promised to send the crank. I told them that was not why I called it was because I did not get what I ordered. They told me to hold for customer service then I got disconnected. I have been trying ever since to make contact but the phone rings then I am disconnected. Before filing this complaint I tried to get them on the internet and received a message : Store unavailable - This store is currently unavailable due to maintenance. It should be available again shortly. We apologiza for any inconvenience caused." Based on this I am seeking your assistance for them to arrange to get back the semi-electric bed and supply me the correct elfully electric bed or refun in full my payment of $845.00.
    Awaitingf you response.

Progress Mobility LLC is NOT a BBB Accredited Business.

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